- Report: #115421
Complaint Review: International Candle Corporation - Cambridge Massachusetts
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Author Not Confirmed
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International Candle Corporation
245 First Street Cambridge, 02142 Massachusetts, U.S.A.
Phone:
800-282-1985
Web:
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International Candle Corporation ripoff Cambridge Massachusetts
Rip off candle scam.
Company makes claims that they will send you the upcoming season's candle selection when in fact they send you junk candles that are made in china and guatemala. They have claim they are equivalent to Yankee Candle company and they are not even Walmart quality. The display racks were cheap plastic with cheap, flimsy cardboard signage.
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I had to shell out more money to make halfway decent signs for 15 racks. One retailer asked me to remove the racks because they cheapened the look of their store. They claim the balance of the $7500 is for training and on-going marketing support. I received a manual that was barely described any type of training for this business venture and was told that 'my' marketing rep 'Johnny' was in the hospital.
Communication with this company is difficult as they don't return phone calls, make promises they dont' keep ie I have a string of emails that state my replacement candles were shipped from Oct 13th when in fact they did't ship until Oct 25th! The jar candles they sent were half full and they said they'd replace them. What I got was even worse than the first batch. I am too embarrassed to use them as giveaways. I will be seeking legal action against this company.
Donna
Wall, New Jersey
U.S.A.
Company makes claims that they will send you the upcoming season's candle selection when in fact they send you junk candles that are made in china and guatemala. They have claim they are equivalent to Yankee Candle company and they are not even Walmart quality. The display racks were cheap plastic with cheap, flimsy cardboard signage.
I had to shell out more money to make halfway decent signs for 15 racks. One retailer asked me to remove the racks because they cheapened the look of their store. They claim the balance of the $7500 is for training and on-going marketing support. I received a manual that was barely described any type of training for this business venture and was told that 'my' marketing rep 'Johnny' was in the hospital.
Communication with this company is difficult as they don't return phone calls, make promises they dont' keep ie I have a string of emails that state my replacement candles were shipped from Oct 13th when in fact they did't ship until Oct 25th! The jar candles they sent were half full and they said they'd replace them. What I got was even worse than the first batch. I am too embarrassed to use them as giveaways. I will be seeking legal action against this company.
Donna
Wall, New Jersey
U.S.A.
2 Updates & Rebuttals
Donna
Wall,New Jersey,
U.S.A.
Resolution
#2Consumer Suggestion
Thu, November 11, 2004
If Mr. Hillman truly believes it is just a small group of disatisfied investors that have problems with the way he does business or the type of product he represents, then he should refund our money and we will return his shoddy products/displays. Wouldn't that make sense?
Instead he choses to harrass us with continued nonsensical emails, make empty promises of a potential refund, and expend his time/energy and money on legal fees. Mr. Hillman wouldn't have any legal fees if he 'did the right, thing'.
Once again to reiterate a simple solution........we send back the candles, you send us back our money. Thank you.
Nay
Cambridge,Massachusetts,
U.S.A.
posting about I.C.C. were to ignore it, since it is unsubstantiated
#3REBUTTAL Owner of company
Fri, November 05, 2004
My name is Nat Hillman, President of International Candle Corporation. My first thoughts upon learning about the posting about I.C.C. were to ignore it, since it is unsubstantiated. However, we are proud of our company and what we have built here. We are an importer and distributor of scented candles. We import from around the world and distribute throughout the United States. Donna has been contacted and we have discussed her concerns. Her situation is under review, and if in any way, I.C.C. has failed to its obligations to her, then we will certainly make accomodations.
Distributors have to understand that the products we import and distribute across the country may not be specifically tailored to an individuals tastes. We offer a product line that sells well in different parts of the country, across a broad range of demographics. We certainly do not consider our product to be "junk" by any stretch of the imagination. As far as Donna's communication problems with us are concerned, we have had a bit of a backlog due to the busy season circumstances beyond our control. Everything is now up to date and we are looking forward to what is expecting to be another record-breaking holiday season.
Sincerely,
Nat Hillman
President
International Candle Corporation
