- Report: #1142838
Complaint Review: Internet Auto rent and Sales - Reno Nevada
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Internet Auto rent and Sales
1220 Kietzke Lane Reno, Nevada, USA
Web:
http://www.internetautoreno.com
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Internet Auto rent and Sales Lied, scammed, ripped off, false interpretation of sale! Reno Nevada
aproximately one week ago my wife and I went and traded our car for a newer more reliable car it wasn't the car they originally said they'd give us but we accepted the offer and were happy with what we got. Until today my wife gets called and they're now telling us they need 2,500 more dollars because they say our trade is only worth 100 even though it KBB at 3300. So we talk to the bank and find out the car they sold us is worth 6,100 but they sold it to us for over 10 grand the bank is willing to do the deal at around 8 grand with the warranty But the dealership says no. Even though the day we got it they said congratulations we got you approved after waiting for hours.
so were sitting down there at Internet Auto Rent and Sales and the manager explains that they gave us 2 grand on our trade by inflating the price of the car they sold us so basically they got our trade free. so now they're saying all they can do is give us a PT Cruiser that's broke down in their shop for 8 grand well the car is worth 3,500. Because they aren't willing to drop the price of the car they sold us and let us keep the car we've been driving. next thing you know they come and pull our trade up the manager leaves and now our trade doesn't start or run (the vehicle we own) after being with them a week. My wife starts crying I say why are you guys doing this and how can you? you sold us a car we gave a down payment and trade and specifically said no Chrysler now your wanting the car you sold us back because we won't give another 2,500 and put us in a Chrysler valued at 3,500 for 8 grand.
Were now sitting here upset and feel lied to and cheated because our original car is sitting down there non drivable and they say they're pushing the paperwork to get us approved for the PT Cruiser that we haven't seen or driven because it's in their shop and we don't want it. Is it legal to sell vehicles for double their value? Our bank is willing to pay 8 grand for the 06 Hyundai they gave us a week ago but they won't do it unless we put more down to eat the difference of its value. Shouldn't they be responsible for what they sold us? We signed papers stating we can't back out of the contract for the Hyundai so how can they? How can they ask for more money a week later? We have wasted so much time down their and it's very exhausting and rude of them.
they told us to drive the Hyundai home tonight since our vehicle that we traded them now magically doesn't start. Until they can get us approved for the PT Cruiser even though we have all the contract info on the Hyundai that were happy with. It's just heartbreaking we went from being told we're getting a 2010 Chevy Malibu then selling us the Hyundai that we didn't want we agree to it because they said that's all they can do. They got the PT Cruiser today and now they want us to take another step back and take it. I feel ripped off and lied to and feel bad for my wife who was happy to just get a car that was reliable to get her to and from work. Please help if any lawyers are reading this. Thanks!
1 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
This is the classic Spot Delivery scam
#2Consumer Comment
Wed, April 30, 2014
This Spot Delivery scam has been around for a very long time. The dealer sells you a car and then after you have it several days to two weeks comes back to you saying the bank couldn't finance it under the contract terms. The dealer then asks for more money down or a higher interest rate resulting in a higher payment. The idea is to embarass the customer into paying more money down to keep the vehicle. It works most of the time (unfortunately).
Dealers lie. Don't believe anything they tell you - ever. If it isn't in writing in the contract it doesn't exist. And, if you read their contracts you will see that they routinly have 'outs' for theirselves but not for the buyer. You can change this by having your own financing lined up before you ever go shopping for a vehicle. Then they don't have an out :)
It is best to just get your car back and get away from that dealer. Yes, you will have to repair your car. But it is far better than getting stuck in a bad deal. By the way, there are no limits as to how much a dealer can charge for a vehicle. It can be anything. However, it has to be in writing on the contract. That's why it is important to read the contract before signing and get a copy of it right that moment (not later) for your records.
I think you actually dodged a bullet by having this happen. It is probably inconvient for you to fix your other vehicle, but in the long run it is far better than buying an overpriced car.
Before you go to buy your next car, check your own credit. Do what is necessary for repair if needed. Most importantly, get your financing lined up with a credit union (pre-approval) before you go car shopping. That opens up the possiblities to you to any dealership that has a vehicle you can afford. Stay away from the 'buy here pay here' type dealers. You can do that if you have your financing through a credit union. Don't let the dealership finance you - that's where all the traps are - in the dealers F&I office. Research your vehicles before you shop. Find out what they are selling for and bring a mechanic to inspect before you sign on the dotted line. This is the best way to protect yourself when buying a new vehicle. Good luck.
