R. Herring
Norcross,#2REBUTTAL Owner of company
Wed, May 07, 2008
The filer purchased an annual agreement for services at a discounted rate. She subsequently wanted out of the agreement due to her employment status change. I agreed to release her from the agreement though I was under no obligation to do so. We completed work that we were verbally authorized to do and then stopped work on receipt of her instruction to do so. The total time consumed was 4.5 hours @ $200 on the 2007 1040 and 1.5 hours at $200 per hour preparing prior year amendments. We offered a refund of $550. She refused and filed a dispute with her credit card company, effectively tying our hands until the situation was resolved through our processor. Subsequently, the processor debited our account for $850.00. We have chosen not to pursue collection action against her and have written the $300.00 off to bad debt.