- Report: #528061
Complaint Review: INVOICED-SOFT.COM - Internet Internet
Reported By:
wellandtrulyfedup -
Istanbul, Internet, Turkey
Submitted:
Updated:
-
Author Not Confirmed
Why?
INVOICED-SOFT.COM
Internet, Internet, United States of America
Phone:
No phone
Web:
www.fastdownload.com
Categories:
Business Rating:
(0)
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INVOICED-SOFT.COM False advertising stated one time fee and charged my card for more money Internet
My story is especially sad as I am a poor father who has not been able to work as I am looking after my young daughter, the little money I get comes from my family as there are no benefits here in Turkey.
I wanted to watch a clip of a football match I could not get so I joined this website to download it www.fastdownloadable.com the price was 1.99 U.S. dollars just what I could afford after searching alot of websites, after I could not download the clip I then decided to cancel membership, I sent a couple of e-mails and got an automated response, there is no telephone number to call and I have now found my credit card to have had the amount of 37.00 English pounds charged by Invoice-soft.com .
I am totally devasted and to cap this they are saying that they will charge this amount every month, I am overdrawn and depressed and this has took me over the edge. This amount may not seem much to people reading this but I am totaly distraught. I do not know what to do or where to go for help.
My wife works hard to pay our bills we have a five month old daughter I would never dream of spending this much unknowingly on anything as my daughter comes first. I am very close to deeper depression and would deperatley require this money back somehow
Please someone with a heart reading this I am a genuine person and just want my 37.00 English pounds back please please help me!
1 Updates & Rebuttals
Dan
United States of AmericaWe're here to help!
#2UPDATE Employee
Fri, November 27, 2009
Good day sir,
I am a member of the customer service team. A colleague of mine has brought this report to my attention. As we pride ourselves on delivering outstanding customer service, I find it distressing that your email contacts were not responded to. We announce a 24hr turnaround time to respond to requests, but normally respond within 8 hours. Our contact center team would be more than glad to assist you. I have included an email address which goes directly to my supervisor.
Best regards,
Support Team
