- Report: #461292
Complaint Review: IOS ILD Teleservices IDL Teleservices - San Antonio Texas
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Author Confirmed
Why?
IOS ILD Teleservices IDL Teleservices
8401 Datapoint Drive Suite 1000 San Antonio, Texas, U.S.A.
Phone:
1-800 226-2606
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
IOS, ILD Teleservices, IDL Teleservices, exorbitant phone charges from pay phone San Antonio Texas
An emergency health situation at home required me to make some unexpected phone calls from out of state (From the midwest to CA).
The pay phone indicated I could use a credit card and I did so fully expecting to be charged a few dollars. The entry info was automated so I couldn't ask how much I was being charged. It turns out it was nearly $40 for a 6 minute call and $50 for a 12 minutes call. (I found out because my credit card company suspected fraudulent activity) Both calls were to California and were placed after 8 p.m. I contacted the customer service division of IOS Tel and they said the billing was correct and gave me a long list of prices and taxes.
A summary of one call:
$10.98 automated connection fee
$ 5.00 property impose (?)
$3.00 pay phone surcharge
$6.00 non suscriber fee
$1.75 billing fee
$6.93 tax
Rate $1.29 a minute
I do feel that this company is ripping people off. Had I had any idea of how exorbitant these fees would be I would not have used these services. Their representative told me I could have dialed 00 first to ask about charges but this was not obvious to a first time user and no one in their right mind would use this after they knew.
Aka
Woodside, California
U.S.A.
The pay phone indicated I could use a credit card and I did so fully expecting to be charged a few dollars. The entry info was automated so I couldn't ask how much I was being charged. It turns out it was nearly $40 for a 6 minute call and $50 for a 12 minutes call. (I found out because my credit card company suspected fraudulent activity) Both calls were to California and were placed after 8 p.m. I contacted the customer service division of IOS Tel and they said the billing was correct and gave me a long list of prices and taxes.
A summary of one call:
$10.98 automated connection fee
$ 5.00 property impose (?)
$3.00 pay phone surcharge
$6.00 non suscriber fee
$1.75 billing fee
$6.93 tax
Rate $1.29 a minute
I do feel that this company is ripping people off. Had I had any idea of how exorbitant these fees would be I would not have used these services. Their representative told me I could have dialed 00 first to ask about charges but this was not obvious to a first time user and no one in their right mind would use this after they knew.
Aka
Woodside, California
U.S.A.
3 Updates & Rebuttals
milesgt
North Hollywood,California,
United States of America
AT&T makes out with ILD phony charges
#2Consumer Comment
Wed, May 25, 2011
I too have just found 10 15 15 800 charges on my AT&T bill. They said they would put them in my file as contested, but if I didn't call ILD to dispute them ILD could send me to collections!
But let's look at where the money goes:
ILD - $4.95 for alleged 1 minute information call
AT&T - $2.15 for USF and Carrier Admin Fee
Of course AT&T and I guess Verizon and the rest want to keep these guys in business.
Glad I don't have an AT&T iPhone too! We've heard what they are overcharging for internet access...it was on 60 Minutes last Sunday.
They are all in bed together.
Nestor
Tustin,California,
U.S.A.
Not a rebuttal
#3General Comment
Fri, December 24, 2010
Owner, your post is hardly a rebuttal to the report. All I saw was a sorry attempt to advertise your services. Perhaps the consumer shouldn't have used a service where the terms were not clear to him, perhaps you should make your terms more clear to someone else. Whatever the case is, your post is not a rebuttal. You offer no solution, no explanation, nothing...you just advertised your services.
Ild-Customer Service
Ponte Vedra Beach,Florida,
U.S.A.
We Hope You've been Taken Care of
#4REBUTTAL Owner of company
Mon, July 13, 2009
Hi AKA, Just like BillMeLater, PayPal, eBillMe and other no credit card required payment choices, ILD Teleservices gives merchants a way to offer you an alternative method to pay when you want to buy certain services online or over the phone. ILD is a regulated payment processor, so we are required to be compliant with Payment Card Industry (PCI) Data Security Standards requirements, which is designed to make sure ALL companies that process, store or transmit payment information maintain a secure environment. ILD works with the phone companies, third party validation providers, and other institutions to keep phone bill transactions safe and our purchase assurance on phone billed charges is part of this program. If you feel like you've been charged in error, please contact us at [email protected], call us at (800) 953-7765 or visit our help center online at ILDteleservices.com. Best, Sandra
