- Report: #473905
Complaint Review: IPayment Cardpayment Solutions - Calabasas, California
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IPayment Cardpayment Solutions
26707 W. Agoura Rd Suite 100 Calabasas,, 91302 California, U.S.A.
Phone:
800-748-6318
Web:
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IPayment ,Cardpayment Solutions Deducted $9.95 from checking wihout my consent or knowledge Calabasas, California
I too have been paying for a service to read my statement online, which I receive monthly anyway. I thought this was a charge from my credit union as timing coincided with the merger of c.u.s. I had never heard of ipayment as I signed up with Cardpayment Solutions. We were forced to close our business in April and I just received a letter stating I owed them money through June. I called them to find out who they were, that is when I found out they own Cardpayment Solutions (and many other such processors it seems). They claim they sent me a letter with a statement saying I would be charged $9.95, had to cancel before 30 days. The only letter I have says welcome to IAccess which says nothing about charges, time limits, etc. They also claim that in my contract it says they have the option to make changes with 30 days notice. I checked my contract, no such wording. I told the rep even if it said that a change would be with existing fees and services, I don't believe that includes adding services and assuming it's ok to rob my bank account! I challenged the legality of this "arrangement" and she said it was all fine. What a bunch of crooks.I notified Cardpayment Solutions that we had to close (again same company) the month before we closed, iPayment said they were still charging me because they only accept written notice, then why did Cardpayment get the picture but iPayment didn't? I was accused of being unprofessional when I responded less than calmly, they want to talk about what's professional? They know how to run a my business too, "I should have read the letter", "how could I not notice the deduction" (what letter), they shouldn't assume anything where my bank account is concerned, why are they in business, deceitful a...holes. They clearly take advantage of busy, overworked owners. I suggested that many owners hand reports over directly to their accountants and rely on them to reconcile, nope, shouldn't do that according to them, read every last tiny bit of print in that envelope as soon as it comes, what jerks!
Taken
Fitchburg, Wisconsin
U.S.A.
Taken
Fitchburg, Wisconsin
U.S.A.
1 Updates & Rebuttals
Honestjohn1961
Gloster,Mississippi,
United States of America
CardPayment is better than its competotors
#2UPDATE Employee
Tue, December 22, 2009
I have been an agent for Cardpayment for over four years now, and they are known to go out of their way to assist their Merchants within reason. While I am an honest representative and cannot speak for the one who handled your account, I do have a suggestion. First of all the $9.95 you are paying may be stopped at anytime if you no longer wish to view your account online. Your representative can easily handle this without you having to get involved and taking up your time. Keep in mind all Processors have cancellation fees built into their contracts to offset the liabilities and cost in case a merchant gives no notice or closes his bank account, thus leaving them holding the bag while they work out a way to recoup their investment. As a processor we have to guarantee the funds from the moment that transaction has gone through on your terminal up to six months as required by federal law. Meanwhile anytime during this 6 month period the consumer has the right to contest these charges whereas we would have to open an inquiry at our expense until we reached a conclusion. Merchants think processors are just robbing them because we charge a fee to guarantee funds and send encrypted transactions to and from them. There is a lot at stake that we take on behind the scenes. Any processor requires you cancel your account in writing usually within 30-60 days. The other thing is if you sell your business to another person Cardpayment will waive the cancellation fee if the new merchant allows us to become his processor. I am not a spokesperson for Cardpayment directly, but I am proud to be an agent representing them, especially from what I see everyday from other less scrupulous processors in this business!
