- Report: #711508
Complaint Review: iTravel - Internet
Reported By:
Jay -
90031, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
iTravel
Internet, United States of America
Phone:
951) 520-0181
Web:
Categories:
Business Rating:
(0)
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iTravel Katia Akl cheated illegal use of credit card fraud berate irresponsible crazy negligent 6 months ignorant flippant, Internet
Six months ago my company was purchasing a ticket for me. They authorized Katia Akl at iTravel to use the company credit card to purchase the ticket.
5 months ago I was called concerning a debit for the amount of the ticket on MY credit card. My bank caught the transaction and blocked it.
I recieved a phone call from Katia asking that the fraud investigation be removed and it would just be easier for me to pay for the ticket instead of my company. She illegally got hold of my email address from previous air travel records and ran the credit card. Without Permission, Without looking at the name on the credit card.
4 Months Ago Katia called me and asked for proof that the money was released. I faxed her the paperwork and she said it was enough. One week later I checked my reservation and I was shocked when they said that the payment had not gone through.
My employer was forced to purchase me another $1500 and take it out of my pay because it was a personal trip. I received an email from British Airways January 14th 2011 saying I was going to be refunded 1402.00
I had originally paid 1509.00. I was told that they had already refunded the money. In November. I was left without a ticket and without the money that I spent on the ticket.
Up until today March 29th, 2011 I have not recieved the money that I paid for the ticket that I was not issued. The ticket that I was never supposed to pay for and the ticket I did not cancel.
Over the last several months I have heard over and over again that the money had been refunded. My bank has not received any refunds to that account. I had to change my debit card number and they had the new one and neither account saw any funds.
All this woman will do is yell at me that "She does not have my money." She had vowed to my employer that has bought upwards of 50 tickets from the Middle East to The United States and Europe she would personally handle this.
Nothing has been done and I am out $1500. This woman is incompetent, ignorant, irresponsible, does not keep to her word and knows NOTHING about customer service. She might not have my money but she has not helped me get it back.
I spoke with a lawyer who said that she is responsible for the amount and its time to take her to court.
5 months ago I was called concerning a debit for the amount of the ticket on MY credit card. My bank caught the transaction and blocked it.
I recieved a phone call from Katia asking that the fraud investigation be removed and it would just be easier for me to pay for the ticket instead of my company. She illegally got hold of my email address from previous air travel records and ran the credit card. Without Permission, Without looking at the name on the credit card.
4 Months Ago Katia called me and asked for proof that the money was released. I faxed her the paperwork and she said it was enough. One week later I checked my reservation and I was shocked when they said that the payment had not gone through.
My employer was forced to purchase me another $1500 and take it out of my pay because it was a personal trip. I received an email from British Airways January 14th 2011 saying I was going to be refunded 1402.00
I had originally paid 1509.00. I was told that they had already refunded the money. In November. I was left without a ticket and without the money that I spent on the ticket.
Up until today March 29th, 2011 I have not recieved the money that I paid for the ticket that I was not issued. The ticket that I was never supposed to pay for and the ticket I did not cancel.
Over the last several months I have heard over and over again that the money had been refunded. My bank has not received any refunds to that account. I had to change my debit card number and they had the new one and neither account saw any funds.
All this woman will do is yell at me that "She does not have my money." She had vowed to my employer that has bought upwards of 50 tickets from the Middle East to The United States and Europe she would personally handle this.
Nothing has been done and I am out $1500. This woman is incompetent, ignorant, irresponsible, does not keep to her word and knows NOTHING about customer service. She might not have my money but she has not helped me get it back.
I spoke with a lawyer who said that she is responsible for the amount and its time to take her to court.
3 Updates & Rebuttals
katia akl
Corona,California,
United States of America
The Bank Held the Money, Not the Travel Agency
#2REBUTTAL Owner of company
Fri, January 06, 2012
This customer wrote this report before his case was finalized. It turned out that his bank was indeed holding on to the funds since the first time we spoke to the airlines. When we finally solved the issue I spoke to the customer and he was very frustrated with the bank and he apologized for the misunderstanding, and we resolved the problem on good terms. So rest assured that this issue was resolved, and for the duration of the time that we were figuring out this issue, I worked for no pay whatsoever, just to ensure that my customers were satisfied. This was not a mistake on my behalf or my company's behalf; it was a mistake from the bank and I still worked many hours trying to help the customer find the source of the problem even though I knew that the money was not refunded to my company. Unfortunately, the customer did make the report while we were still working on the case and was convinced that it was my mistake, and Ripoff Report does not allow any reports to be removed, but as you can see from the customer's update and my rebuttal, my agency did not hold the money, the bank did.
katia akl
Corona,California,
United States of America
The Bank Held the Money, Not the Travel Agency
#3REBUTTAL Owner of company
Fri, January 06, 2012
This customer wrote this report before his case was finalized. It turned out that his bank was indeed holding on to the funds since the first time we spoke to the airlines. When we finally solved the issue I spoke to the customer and he was very frustrated with the bank and he apologized for the misunderstanding, and we resolved the problem on good terms. So rest assured that this issue was resolved, and for the duration of the time that we were figuring out this issue, I worked for no pay whatsoever, just to ensure that my customers were satisfied. This was not a mistake on my behalf or my company's behalf; it was a mistake from the bank and I still worked many hours trying to help the customer find the source of the problem even though I knew that the money was not refunded to my company.
j0ntexas
90031,United States of America
Bank Error
#4Author of original report
Fri, December 30, 2011
The error with the transfer laid with the bank. It took us months and the bank finally found the money and put it into our account.
Citibank has become the rip off.
