Jim
Morris,#2REBUTTAL Owner of company
Sat, January 13, 2007
Lets correct some facts and look at the rest. The Better Business Bureau reviewed her complaint and found in OUR FAVOR stating our practices to be Fair and Reasonable!! Our written guarantee is incredibly simple. It states-- you take your puppy to any vet you want within 7 days and if he/she finds anything wrong with it we will refund 100% of your money. What we won't do is what the complaintant here wanted to do which is let her pick her own price, which of course, was well below our cost. A 100% money back guarantee was apparently not good enough for her. We extended the time frame for her from 7 days to 6 weeks for her to return for a full refund. She still refused. We offered to take it back and treat it through our vet. She refused. We offered her a reduced price. She refused saying it was not enough. She wanted her price or else. This report is part of the or else. We believe her position to be unreasonable. More facts--We do have a quarantine area (2 actually) and her puppy was quarantined despite what she thinks. We have NEVER lied to the Better Business Bureau and in the 3 complaints including hers they reviewed the situation and closed the case in OUR FAVOR stating our practices to be "FAIR AND REASONABLE". We will be open 3 years in May. (3 complaints in nearly 3 years, hundreds of puppies each year means more than 99% satisfied). She is the one that wanted to deviate from her agreement, we kept our end and went well beyond it. We sell hundreds of puppies a year, the majority of which come from family breeders in Indiana (We do not buy from puppy mills!!). We have hundreds of cards on our store walls from satisfied customers. Check us out and find out for yourself.