Wuyi Source
Las Vegas,#2UPDATE Employee
Mon, March 03, 2008
Hello, We apologize for the trouble. We have already refunded your money back to your account for the tea. But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only. Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days. Thanks, Shalyn, Wu-Yi Customer Support Manager.
Colleen
Nuevo,#3Consumer Comment
Wed, February 27, 2008
I too was a victim of Wu-Yi Source tea. After the intitial $6.95 introductory fee, I was charged $37.00. I sent an email requesting a cancellation. Three weeks later I received the $19.95 charge from IW/Living Lean. That being said, I will share my credit card experience. My husband used our debit card to make the initial purchase. When the $37.00 charge came through, I sent the email to Wu-Yi and then filed a dispute with my bank. I received a credit that same day. When I received the $19.95 charge on my account, I filed another dispute and received same day credit. You have to be very specific when you file disputes and also state the proper reason on the forms. All credit and debit card issuers use the same format and reasons for disputes. For the $37.00 charge I used the reason "I have engaged in one or more transactions with this person but cancelled the service effective __/__/__." You will be asked to whom you spoke. I put that I cancelled via email and listed the email address. For the $19.95 charge I used the reason "did not authorize this charge, unknown person." My comments to the rip off report are this. You make it sound like you are attacking the banks. If people are experiencing problems getting credits, it is usually due to a lack of education on their part. You are correct that you are afforded certain protections under Reg E. This information must be given to the customer upon account opening via an account disclosure. I would venture to say that 99.9% of the people out there don't bother to read the disclosures. It very clearly spells out your rights and obligations should you have a problem. In today's electronic world, most people have immediate access to bank or credit card statements. They can see most transactions in real time. For those who don't have access, they still receive a monthly paper statement. 60 days is plenty of time to find the error and take appropriate action. Why is it the bank's fault if you don't look at your statement for 6 months and then realize you are being charged for something that you didn't authorize? The reason for the 60 day timeframe is because that is the amount of time the bank has to return the items. The bank should not have to take a loss for a customer's failure to look at their statements. If your bank is giving you problems about disputing items, you are at the wrong bank. They are required by law to file disputes, but must be supplied with the proper information from the customer within the stated timeframe. I am going to file a police report naming Wu-Yi Source as someone that committed fraud againt me. They are the real enemy!