Q17
Claymore,#2Consumer Suggestion
Sun, February 15, 2009
When I was looking for a beginner safe draft riding horse for my husband, we went up to Mules & Moore. They had advertised a Belgian mare named May who supposedly was a jousting horse and anyone could ride. My first impression of the place was that it was dirty and unsafe. Lots of junk lying around, and the pastures were crowded & muddy. May was already tacked up and waiting in the barn - that set off the red flags. I asked if she readily picked up all four feet & was told she did. Then when I tried to go around to pick up her feet, Jack yelled "What are you doing?" When I said I was picking up her feet, he told me that was a good way to get kicked, and asked why I needed to pick up all four. When I said it was traditional to pick out a horse's feet before riding, he told me I obviously knew nothing about drafts. According to him, drafts don't need their feet picked out - it all falls out naturally. Boy, I must have looked like I just fell off the turnip truck. But I went along with it, just to see what other BS he would feed me. I did ride the mare both in the barn & outside, but when I started to go up the driveway, she began shying. The girl that was watching said she must not have liked the flag that was flapping in the wind. OK - this horse was supposed to have been used in Medieval jousting, and she didn't like flags?? Later, when I tried to lead her around, I noticed Jack watching me very carefully. She was difficult to lead, and I felt like she was about to bolt. Jack then told me again that I knew nothing about drafts, and he proceeded to put the chain over her gums, and said that was how all drafts were lead. That was enough for me. Jack Moore is a shiester - I wouldn't buy a toothbrush from him. BEWARE!!!
Karen
Atlantic,#3Author of original report
Fri, November 21, 2008
My husband and I tried for weeks to take the horse back. In February, we were only 5 hours from Mr. Moore's place, and he had every excuse in the book why we couldn't bring Waylon back. We offered several different days, none which or worked for him. He was never willing to take the horse back. I called for months, and was always told he would have a horse for me. But after having Mr. Moore hang the phone up on me several times, and never returning repeated phone calls, I gave up trying. My trainer would never recommend hooking Waylon up, as he backed and spinned while being ground driven. Anyone knows that the horse is a danger if he does that, and it is not wise to hitch him to a carriage. Yes, I might be a beginner driver, but I have been around horses my whole life, and know that safety always comes first. I believe a seasoned horse trainer, who is also a professional carriage driver would know first hand, that Waylon was unsafe, which he tried to explain to Mr. Moore with no avail. Also, before I purchased Waylon, I tried to get to Mr. Moore's to see the horse, but again, he always had a reason why he was not available. Hmmmm.....see a pattern here? I also contacted Mr. Moore, one week after having Waylon, and driving him. I instantly knew there was something wrong with him. Mr. Moore insisted I was feeding him to hot, and that once I changed feed, he would be fine. I did tell Mr. Moore, I was pleased with his disposition, but I did have concerns about his driving ability. Waylon, is a great horse, as far as his disposition. He is extremely easy going, and listens to all of his voice commands while working with him, on the ground. That was never a dispute. The dispute is he is not a safe carriage horse, he does not drive single, and he never worked in New York City. If he did, I'm sure Mr. Moore would have gladly given us the name of the company he worked for. We asked several times, only to be told it was none of our business, or hung up on. After all this, I am keeping Waylon, as he and I are now riding buddies. But I would still warn anyone from purchasing a horse or mule from Jack Moore. And don't call the references he gives you. I called the only 2 he gave me, and of course they are going to say good things, because they know him personally. Check out all the bull he tells you, ask for the previous owners, etc....If he can't produce what you are asking for, don't buy.
Jack Moore
TAYLORS,#4REBUTTAL Owner of company
Mon, July 14, 2008
In reference to complaint filed by Karan & Corey on 06/11/08 at 10am,I totally & completely refute this. This couple purchased the horse,Waylon,on 11/08/07.We did guarantee this horse,as we do all of the horses & products we sell.As everyone knows,we do stand behind our guarantee.Our guarantee is, if within the first 30 days of purchase,you are not 100% satisfied with the animal or product,we will replace it,NO Qusetions Asked.This is more than anyone else selling livestock will do. I spoke with Karen Prideaux,who purchased this horse sight unseen,a week after she bought the horse,& she was completely satisfied with him.She nor her husband had any complaints about the horse or his performance. As for the harness she purchased,it is Amish harness,purchased in Lancaster County,Pa. The harness was nylon with leather backing,made by one one the largest Amish manufacturers in Lancaster County. As anyone who works with horses & mules,and uses alot of harness knows, Amish harness is the VERY BEST! It's ABSOLUTELY top of the line.I have sold hundreds of sets of this harness & have NEVER had a complaint prior to Karen & Corey. I received the first complaint from Corey about the horse,Waylon, on 02/18/08;three months AFTER the date of sale.I told him to bring the horse back & I would replace him.They did not want to bring the horse back. Karen wanted us to pick him up & give her a cash refund. This was more than three months after the sale.I also told them that if they would bring the horse back;I would let my 16 yr old son,without any help from me or anyone else, hook this horse to a carriage & drive him down the road.I asked Karen & Corey on numerous occasions to bring the horse back.They have NOT done so.I spoke to their trainer personally.He told me that he had never hooked Waylon to a carriage.Also,when I spoke with their trainer in February,I told them yet again to bring the horse back & exchange him. I have also learned that they have been running an ad in "DRAFTS for SALE" Magazine on this same horse;stating that he is gentle,easy to handle,stands for the ferrier,obeys voice commands,in short;ALL of the things I said he would do at time of sale. Isn't THAT something? Now,who is the Liar? A copy of their ad is attached. I asked Karen many times to come see this horse & watch him work before she bought him.She refused,saying she did not have the time to do so.At that time,she asked for references,which I happily supplied her.She called several.One of them is an operating carriage service that had used this horse.They had no complaints. I have been buying & selling horses since 1965.I have shipped them all over the world.I'm sorry things did not work out for Karen & Cory,but we offered to go above & beyond to do whatever we possibly could.They refused. Karen failed to mention that this is the THIRD horse she has purchased & not been satisfied with.By her own admission,she's Green & a Beginner who is just learning.This horse has many years of experience.He's an EXCELLENT horse! They were NOTt ripped off in any way. They are quite simply inexperienced.Their complaint was totally false & unfounded. In her OWNwords,in her OWN ad,this horse,Waylon,does everthing he is asked to do,including obeying voice commands.He does everything I said he would do at the time of sale;according to Karen in her OWN ad . Also attached are two pics of Waylon, one being driven & one standing with a child standing on His back.He may not be a perfect horse;we never claimed that he or any of our other animals are perfect,but he was a very well broke,well behaved carriage horse at the time of sale . Jack R.Moore , Owner of Mules and Moore