Went online for a compatable DVR for my Cable One provider as C O was going all digital. Justaboutsavingmoney site and phone numbers was provided- 877-928-3928 for sales, 866-877-8989 for system activation, and the personal number for sales associate and owner, JAY, at 602-412-3130. After talking with Jay and calling him back, I was assured the Pace 779X DVR box he was selling for $125.00 would work with my Cable One. Jay had me give him the routing number of my bank checking account and a check number to pay the total $160.00 for shipping and handling. This should have raised immediately a RED FLAG. Was promised the unit within 10 business days; and after constantly calling finally received the Pace with it's M card after 20 days. The DVR wouldn't work with my cable provider after being told by Jay to take it to Cable One for them to activate. This was after following the so called instructions included when I received the unit fromUPS. Cable One said it couldn't be activated by them and after repeated attempts to reach Jay, told by him to email [email protected] for a RMA# for my return and a full refund. Received instructions from email to ship unit by UPS or FedEx and NOT by US Postal Svc, should have been another serious RED FLAG. Traced delivery within 3 days to Colorado address after after 21 days and three emails and left phone messages still NO response from JAM.
When I received the Pace DVR instead of being memory clear (the reason Jay said for the shipment delay) the included instructions told how to clear the hard drive. Which I might add didn't work. This DVR still had 3 movies in memory from a previous owner and the unit was promised to me as a NEW DVR.
When I try to call the numbers now, no mention of JAM but now they use the company title of Digital Cable Today.
I have saved all documentation of sale to include-1) Sales ads from website. 2) JAM customer receipt. 3) Sales Policy Agreement. 4) Instructions received with DVR. 5) Copies of my emails requesting RMA# for return. 6) UPS Shipping Document for return. 7) UPS tracking copy. 8) UPS confirmation delivery doc.
woodyj
Anniston,#2Author of original report
Fri, November 15, 2013
He's sharp. Jay, JD, James or whatever is his real name is. He knows just how to avoid police, etc.
(1) First he delays the receipt of my DVR to 21 days so that by the time I find out the set wouldn't be compatible with my Cable One provider and returned the DVR, 60 days would have expired and my bank wouldn't reverse the charges after 60 days.
(2) He tells me to return the DVR for refund only using anyone except US Postal Service as he doesn't want the US Postal Inspectors to come looking for him.
(3) Jay only responds to Ripoff Reports to list phoney testimonials and never responds or acknowledges he received my returned DVR on 9/25/2013. Even after filing a "Lost Package" claim with UPS, my sender, and receiving confirmation again that he received the return. Doesn't his Advertisement/Policy of "guaranteed return" speak volumes of his fraud?
(4) Jay, you have my phone number and my email address, why want you at least respond to my multiple emails and left phone messages if you are as "legit" as you claim. Stop claiming that my Cable One provider is "Not Legit". And all the time you are using an empty garage at Englewood, CO for a "SCAM" drop-off point.
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Empire,#3Consumer Comment
Tue, November 12, 2013
You must do the following: Call the Englewood police at 303 761 7410 and file a complaint after you receive a file # ask that the file be forwarded to the DA in turn the file will be sent to the Attorney General for Colorado. I was told that each department needs an audit trail.
File a complaint with Internet Crime Complaint Center atic3.govdefaultaspx. This site that is run by the FBI and was suggested to be by someone in the Governors office.
Get all your paperwork in order and go to your bank and ask that the transaction be reversed. That is how I got my money returned.
You are dealing with Jeff Davis, owner of Jam. He uses JD, Jay and Jeff David. If you go to the BBB in Denver you can read over 100 posted complaints and why his companies all get an F. They rate betweent A+ to F.
Home office 1970 La Bellezza Grv, Colorado Springs, CO 80919. Phone # 719 593 1240
woodyj
Anniston,#4Author of original report
Thu, October 31, 2013
This is first response since my return of my DVR on 9/25/13. I spoke with a Jay and now you are telling me your name is JD. Are you admitting that JD and Jay are one in the same? If so, this is the only honest thing I've heard from you.
When you first mentioned me renting a M card from my cable provider you stated you would pay the first years rent and that's right then that I told you that Cable One said that none of their cards would be compatable with your Pace 779x dvr.That was the point that I asked you how to get a RMA# to return my dvr for the refund promised. No where in your "pitch" was there any mentionof me requiring a M card from my provider. In fact, you explained that the reason for the excessive delay of 21 days to receive my set was because you needed time verify that your installed M card would work on my received dvr and it would work immediately with my cable service.
Only after I took your worthless dvr, Pace 779x, to Cable One and their Tech Spt Supervisor said that none of their M cards would be compatable with this Pac 779x, did you mention I might need to rent another M card and you would pay the first years fee. How do you think up these great big lies? After 3 emails and 3 calls requesting a RMA# did you forward a Return Form for me to return the dvr. I now figure this was so you could send my dvr returned to another unsuspecting "sucker". By the way, this was the last I heard from you directly or your company. Since I returned the dvr back to you requesting a refund and you received it, per verfied UPS delivery on 9/25/13, I have failed to hear any response from you. Also not acknowledging or responding to 4 additional emails diring the 3 weeks following your receipt of my dvr.
Why would you lie and say I hadn't contacted my cable provider when I called and talked with you that same date when I told you my Cable One Tech Sp Supervisor said that his M cards were not and couldn't be made to be compatable with your dvr. This was 9/17/13 and I was told by Jay to email, [email protected] to request a RMA# and a return form.
Why would yousend a M card with my dvr saying this was paired by you during the shipping delay?
Why tell the customer we have 15 days to return the dvr for a full refund if you had no intentions of honoring your contract with us? You say I didn't provide documentation of my Cable One provider saying this dvr would not be compatable with their M cards. Are you now acknowledging that you received my returned set and with the other documentation?
You have my returned dvr, which I received on 9/16/13, shipped on 9/20/13 UPS verfied received by you on 9/25/13.
Why the stall? I say this is nothing but an "out-n-out" FRAUD.
Why want you respond to my emails and left called messages?
As to your statement that my provider, Cable One, is not a "Legit Cable Service", I'm sure that this companies over 780,00 customers would differ.
James Kilconey
Englewood,#5REBUTTAL Individual responds
Sun, October 27, 2013
Woody, tell the truth.
When you called me "JD" to help activate your digital converter we explained you needed to get the cable card provisioned or rent Cable ones card for $2 per month. We offed to pay for the card also.
For whatever your reason you did not want to call your service provider.
It seemed to us you do not have legit service and your intention was to pirate your programming in a larger scale.
We will be sending a copy of your complaint to the Colorado AG for investigation.
You say in this complaint you documented everything. I did not see any documentation of you contacting your service provider.
In the time you spent filing this complaint you could have activated your digital converter.
It is very easy to say our Digital Converters do not work.
Every converter we sell does not work until the service provider pairs the "M" card with the host & data ID.
This process takes less than 10 minutes with Cable one..
Woody we tried to help and you refused then file this false report.
7 out of 10 customers that follow the laws have their converters up & running in minutes.
If there was a problem with your service provider we would have helped you like some of the customers below.
All of them had our "NON WORKING CONVERTERS" until properly activated with our tech help and their service providers.
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Empire,#6UPDATE Employee
Fri, October 18, 2013
1. call the englewood police at 303 761 7410 file a detailed complaint. you will receive a file #. request the file sent to the DA in turn it will be forwarded to the AG (Attorney General). I have spoken to all the departments and each one needs an audit trail.
2. file a complaint with Internet Crime Complaint Center (the governor's office in CO suggested this) at www.ic3.gov/defaultaspx
3 file a complaint with the BBB in Denver (the AG is working hand and glove with the BBB). there are over 100 posted complaints and 38 that have closed. the BBB closes a complaint after several month when there is no response from Jeff Davis owner of JAM ENTERPRISES. Home office: 1970 la bellezza grv, colorado springs co 80919. phone # 719 593 1240
hope this helps
from been there