- Report: #1260893
Complaint Review: James Allen - Frederick Maryland
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James Allen
1291 Riverbend Way Frederick, Maryland, USA
Phone:
877-826-9866
Web:
Jamesallen.com
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James Allen BAD Business Practice - Would NOT honor email quotes Frederick Maryland
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James Allen has a nasty habit of providing incorrect email quotes and later trying to pull the price when customer is ready to pay. It happened to me twice already. The first time they sent me FOUR different quotes while I was tryring to buy my husband’s wedding band. It was quite an ordeal.
Just recently my husband lost his ring and I reached out to JA to purchase a replacement on Sep 25, 2015. This time around, it took them more than a week to quote me. Once I was ready to proceed with the purchase, they pulled the price and claimed it was a mistake, and instead asked for $1000 more than the original quote.
Below is the quote I received from JA on Oct 6, 2015:
===Quote===
I have been able receive pricing from the design team in regards to your request to replicate your previous order for your husband’s wedding band. I am happy to say that I have received pricing back for you!
The price for the wedding band is the standard pricing of $2,640 in platinum with the modification to fill in the opening behind the diamond with platinum. The wedding band discount has also been applied to your order, making the new price $2,376. The wedding band will take about 2 weeks in production and is fully included in the 30 day return policy that we offer.
I have an order set up for you under JA400074. You can simply either call in or chat in to finalize if making payment by credit card or our financing option. If you’d like to proceed with bank wire or Pay Pal, I’d be more than happy to go ahead and process your order for you.
===Unquote===
The same day I replied on top of this message that the quote looked good and I'd like to proceed with purchase, and I asked if I could apply the 15% discount for filling out their previous survey to this order.
On Oct 8, 2015, JA replied as follows:
===Quote===
I have an update in regards to your request. Unfortunately, the price that was provided is incorrect and we do have to update the price of the wedding band. The price of the wedding band is $4000 in platinum. It will likely take about 4 weeks for completion and is eligible for the 30-day return policy that we offer.
I have spoken to my manager, and we can certainly honor the 15% off of the order, opposed to the 10% that would be applied. This will save you $600 on the order, making the new total $3400.
===Unquote===
When I called the customer service regarding order JA400074, I was unable to purchase the ring at their original quoted price. I voiced my disagreement and asked them to rectify the situation.
Today (Oct 12, 2015) JA came back and advised they were willing to go down to $3150, but nothing less. They took down the ring listed for $2640 from their website, instead of showing the "correct" listed price of $4000. Meanwhile, other platium ring with diamond still remain in the $1600 range. That is why we thought the original quote was a reasonable price that did not seem to be a misquote. Therefore, $2376 is the price I expect JA to honor.
