- Report: #238826
Complaint Review: JAPANESE AUTO REPAIR & IMPORT ENGINE SALES - Beaverton Oregon
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JAPANESE AUTO REPAIR & IMPORT ENGINE SALES
18960 SW Shaw Street Beaverton, 97007 Oregon, United States of America
Phone:
503-356-0615
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JAPANESE AUTO REPAIR & IMPORT ENGINE SALES A ripoff is a bad deal. An act or instance of ripping off another or others; a theft, cheat, or swindle. Beaverton And Aloha OR -- Washington County, Oregon
March 5th, 2007
Japanese Auto Service & Import Engine Sales 18960 SW Shaw Street Beaverton, OR 97007 Phone (503) 356-8055 Fax (503) 848-2256
Part Two:
BBB Case ID 22083910 and Oregon DOJ File Number FF5983-06
Dear Fada, et al.
Neither the Oregon Better Business Bureau nor the Oregon Department of Justice seem to care when a business such as yours fails to provide services that have been paid for.
Ripoff Artists! That is exactly the kind of shop you are operating! A ripoff (or rip-off) is a bad deal. Usually it refers to an incident in which a person pays too much for something. INFORMAL -- to cheat (someone) by charging them too much money. An act or instance of ripping off another or others; a theft, cheat, or swindle.
I took my 1980 Toyota truck with the 20R engine into Beaverton Toyota on the 5th of March, 2007 and paid good money to have a compression test done and to have the truck looked over. And yet again, the results of the compression test concurred with my own tests done in the front yard not too long after your 20R Engine Rebuild From Hell Special version 1. The results of this compression test done by the professional mechanics at Beaverton Toyota was as follows: Cylinder 1 = 165 psi Cylinder 2 = 165 psi Cylinder 3 = 165 psi Cylinder 4 = 115 psi These kinds of numbers after a complete engine rebuild are atrocious! The Toyota Shop Repair Manual specifications call no one cylinder should being at more than 14 psi in difference of pressure with the remaining cylinders.
The engine diagnostics from Beaverton Toyota also comments on the rough running engine and more specifically on the oil leaks at the front end of the cylinder head gasket. Please see the detailed diagnostics report from both professional mechanics included with this letter.
I want a d**n REFUND! $3296.17 to be exact! Your place of business is not trustworthy. You are dishonest with your customers and deny any wrongdoing on your behalf with the 20R Engine Rebuild From Hell Special! And your promise in Small Claims Court Mediation to make this right by me was an empty promise and holds no real chance of redemption in my eyes.
Well, here's the deal. I can no longer sit by spinning my gears and waiting to see how much more of my time and money your company can waste. I can no longer remain calm about this situation. I can no longer see any reason to treat you and your company with anything remotely resembling respect. I can no longer afford all the negative mental energy your piss-poor customer service injects into my life!
How would you feel if you had spent your hard-earned money and received such piss-poor automotive service, and then received a less than honest response from your company when I complained that the engine was not rebuilt correctly? If I remember correctly you basically pooh-poohed me for doing my own home engine diagnostics. You intimated that I did not know what I was doing and that my poor compression test results were the result of my inexperience in using automotive shop tools. You also told me that the truck did not have any major problems.
You also denied that the truck smoked (blue oil smoke) so bad that I could not even get it tested at the Oregon DEQ Clean Air Station until I took money out of pocket to get another shop to adjust the valves correctly. If I had not spent this money with the other shop I would not have been apprised of the bullshit piece-of-crap cylinder head with the f***ed up camshaft that you put in my truck. What would you do if a company denied their failed mechanical service and then you had to meet them in court as part of mediation to resolve the issue, and this took the better part of several months? Well?
How much more of my mental energy will Japanese Auto Service & Import Engine Sales want to suck out of my life? You had the d**n truck for nearly 5 weeks back in July of 2006. Then you had the truck back again for version 2 of the 20R Engine Rebuild From Hell special for another week in mid-December of 2006. I simply don't have time for this kind of f***ing crap!
PLEASE PLEASE PLEASE Do what is right and refund the hard-earned-money that my friends loaned to me by using their credit card to pay for your 20R Engine Rebuild From Hell special! I will also expect to be reimbursed for the other costs incurred trying to get this trucks engine rebuilt correctly. Total Amount Due: $3296.17
With this money refunded I would be able to seek out a competent engine rebuilding shop in the Portland metro area, which would correct your mistakes and leave me with a 20R engine that has good compression and does not leak oil all over the place. Feeling Screwed by Japanese Auto Service & Import Engine Sales
Doyle Portland, Oregon
U.S.A.
Japanese Auto Service & Import Engine Sales 18960 SW Shaw Street Beaverton, OR 97007 Phone (503) 356-8055 Fax (503) 848-2256
Part Two:
BBB Case ID 22083910 and Oregon DOJ File Number FF5983-06
Dear Fada, et al.
Neither the Oregon Better Business Bureau nor the Oregon Department of Justice seem to care when a business such as yours fails to provide services that have been paid for.
Ripoff Artists! That is exactly the kind of shop you are operating! A ripoff (or rip-off) is a bad deal. Usually it refers to an incident in which a person pays too much for something. INFORMAL -- to cheat (someone) by charging them too much money. An act or instance of ripping off another or others; a theft, cheat, or swindle.
I took my 1980 Toyota truck with the 20R engine into Beaverton Toyota on the 5th of March, 2007 and paid good money to have a compression test done and to have the truck looked over. And yet again, the results of the compression test concurred with my own tests done in the front yard not too long after your 20R Engine Rebuild From Hell Special version 1. The results of this compression test done by the professional mechanics at Beaverton Toyota was as follows: Cylinder 1 = 165 psi Cylinder 2 = 165 psi Cylinder 3 = 165 psi Cylinder 4 = 115 psi These kinds of numbers after a complete engine rebuild are atrocious! The Toyota Shop Repair Manual specifications call no one cylinder should being at more than 14 psi in difference of pressure with the remaining cylinders.
The engine diagnostics from Beaverton Toyota also comments on the rough running engine and more specifically on the oil leaks at the front end of the cylinder head gasket. Please see the detailed diagnostics report from both professional mechanics included with this letter.
I want a d**n REFUND! $3296.17 to be exact! Your place of business is not trustworthy. You are dishonest with your customers and deny any wrongdoing on your behalf with the 20R Engine Rebuild From Hell Special! And your promise in Small Claims Court Mediation to make this right by me was an empty promise and holds no real chance of redemption in my eyes.
Well, here's the deal. I can no longer sit by spinning my gears and waiting to see how much more of my time and money your company can waste. I can no longer remain calm about this situation. I can no longer see any reason to treat you and your company with anything remotely resembling respect. I can no longer afford all the negative mental energy your piss-poor customer service injects into my life!
How would you feel if you had spent your hard-earned money and received such piss-poor automotive service, and then received a less than honest response from your company when I complained that the engine was not rebuilt correctly? If I remember correctly you basically pooh-poohed me for doing my own home engine diagnostics. You intimated that I did not know what I was doing and that my poor compression test results were the result of my inexperience in using automotive shop tools. You also told me that the truck did not have any major problems.
You also denied that the truck smoked (blue oil smoke) so bad that I could not even get it tested at the Oregon DEQ Clean Air Station until I took money out of pocket to get another shop to adjust the valves correctly. If I had not spent this money with the other shop I would not have been apprised of the bullshit piece-of-crap cylinder head with the f***ed up camshaft that you put in my truck. What would you do if a company denied their failed mechanical service and then you had to meet them in court as part of mediation to resolve the issue, and this took the better part of several months? Well?
How much more of my mental energy will Japanese Auto Service & Import Engine Sales want to suck out of my life? You had the d**n truck for nearly 5 weeks back in July of 2006. Then you had the truck back again for version 2 of the 20R Engine Rebuild From Hell special for another week in mid-December of 2006. I simply don't have time for this kind of f***ing crap!
PLEASE PLEASE PLEASE Do what is right and refund the hard-earned-money that my friends loaned to me by using their credit card to pay for your 20R Engine Rebuild From Hell special! I will also expect to be reimbursed for the other costs incurred trying to get this trucks engine rebuilt correctly. Total Amount Due: $3296.17
With this money refunded I would be able to seek out a competent engine rebuilding shop in the Portland metro area, which would correct your mistakes and leave me with a 20R engine that has good compression and does not leak oil all over the place. Feeling Screwed by Japanese Auto Service & Import Engine Sales
Doyle Portland, Oregon
U.S.A.
2 Updates & Rebuttals
Doyle
Portland,Oregon,
U.S.A.
Thanks for your commentary on this situation
#2Author of original report
Mon, March 12, 2007
I am not completely sure what exactly happened but the Take Out Scam sounds about right to me. Originally I was quoted a price of $1650.00 on the engine rebuild and would not have spent this much except that I needed transportation to/from work and the promised turn-around-time of approx. 5 days sounded great. Furthermore my friends I am staying with agreed to loan me the money to get this done as they did not want me to rent a cherrypicker and do the engine swap in their front yard. I was already aware of a couple of low mileage engines in my neighborhood for around $400.00 or so. Then Japanese Auto Repair & Import Engine Sales said they needed another $417.00 to get a rebuilt cylinder head. (This was after I had the truck towed into them because of severe overheating) Anyway, the total amount now reflects all the other mechanics and their labor in trying to correct the 20R ENGINE REBUILD FROM HELL special I managed to unknowingly buy into with Japanese Auto Repair. I wonder if maybe they had the cylinder head shaved down too far, or if they did not bore the block correctly, or if they did not use the correctly sized pistons and rings, or if they did not gap the rings correctly,or if they even managed to space the ring gaps correctly, or god-only-knows what they managed F-up on my truck? The total amount also includes court filing fees and postal amounts for certified mailings, copy charges, etc. Thanks Feeling Screwed in Oregon Doyle
Steve
Vancouver,Washington,
U.S.A.
Questions????
#3Consumer Suggestion
Mon, March 12, 2007
Not to defend this buisness in any way. Was this an actual inhouse rebuild on your core engine? Did they have a actual machine shop at the location? Or did you get sucked in on the old imported take out engine that got put into yout truck that turned out to be a POS IE. junk. I ran a machine shop in the PDX area and the engine you speak of was perty much bullet prouf and a exchange long block would go for about 1950.00 retail from ATK, NAPA,Carquest, Baxter.etc. In most cases you would get a 3 year 50,000 mile limited warrenty or better with the engine. Now back to your engine. The 20R is not known for oil leaks when rebuilt in a compenent shop. So that is why the scam take out engine came to my mind. Second Compession test are fine but to get to the root cause of what is wrong you need to do a leak down test. This amounts to putting compresed air in each cylinder with the leak down tool the show a % of leakage. To get real simple if you hear air in the oil cap the ring s/piston is bad. Air leaking to the exhaust is a burnt/exhaust valve. I have never seen this but air coming back through the carb./intake is a bad intake valve. To get to the end of this from your post it sounds like you tried the small claims court and lost. You might try the OR AG office if you have all the paper work on what you actuallay paid for and it does not reflect what you actually got. Best wishes and go luck but it looks like your SOL. Not to stir things up but why would anybody spend 3296.19 to repower a 1980 Toyota P/U that has a book value of less than 450? I have a real POS Datsun Diesel P/U that have over 300K on the clock and still runs fine. It get 40+ mpg in town but if the engine ever has a major proublem it will be headed to the crusher PDQ.
