Complaint Review: Jay Wolfe Acura - Kansas City Missouri

Reading the disgruntled report, I have a couple of observations. First, if the reviewer does live in Shawnee as his name says, that's no more than 30 or 40 minutes (in heavy traffic) away from Jay Wolfe Acura. Can't speak to his experience but we've been buying cars from Jay Wolfe for 15 years (Honda and Acura). We've had one or two disagreements during that time with the Service Department and each time Jay Wolfe has responded in a very positive manner. (Once they even sent a box of cookies to our home). They have always resolved any issues to our satisfaction. I really have been very pleased with Jay Wolfe and would buy a car from them again the next time we're looking (the cars last so long, that doesn't happen too often though!) Thumbs up to Jay Wolfe

it's funny. i used to work this dealership. people lost keys all the time. if some one would wreck a customer's car and if it wasn't to bad, they would have the body shop or dealer's trim fix it before the customer picked it up. they would never tell the customer. they use the "lost the keys trick all the time. i don't know what else to say. it was one shady place.

it's funny. i used to work this dealership. people lost keys all the time. if some one would wreck a customer's car and if it wasn't to bad, they would have the body shop or dealer's trim fix it before the customer picked it up. they would never tell the customer. they use the "lost the keys trick all the time. i don't know what else to say. it was one shady place.

it's funny. i used to work this dealership. people lost keys all the time. if some one would wreck a customer's car and if it wasn't to bad, they would have the body shop or dealer's trim fix it before the customer picked it up. they would never tell the customer. they use the "lost the keys trick all the time. i don't know what else to say. it was one shady place.

it's funny. i used to work this dealership. people lost keys all the time. if some one would wreck a customer's car and if it wasn't to bad, they would have the body shop or dealer's trim fix it before the customer picked it up. they would never tell the customer. they use the "lost the keys trick all the time. i don't know what else to say. it was one shady place.

To Anonymous, either you are someone that is wanting to make the dealer look bad by using such language and attitude, or you are a true symptom of the dealers behavior towards customers. I haven't been able to determine which yet. Jay is much more believable, but I do know that stuff happens in even the best designed system. Instead of blindly defending the system (which possibly failed in this case) and giving the poster the benefit of the doubt, you refused to convince me that this is a place where it would be in a person's best interest to buy a car. Also, the keys being "lost" seems to be a common experience with car dealerships. Usually as a ploy at a last minute attempt to suggest to the customer that something other than what he wants is actually better. When things don't work out right for a customer, instead of blaming the customer it would be better to do a root cause analysis to determine what went wrong and why. Was this done, or are you simply telling us how it is "supposed" to work? People have off days, keys do get misplaced or placed in a persons pocket when they go to get a quick cup of coffee or bathroom break. Righ? Especially of the person with the keys believes that the customer is busy with buying a car for the next hour or so. Yes, you were reasonable. If I were you, I would look to see if "anonymous" actually did work for your organization and see if you could convince him not to "help" in the future. Though, if he does work for you it shows a distinct underlying hostility towards people. Just a few suggestions.

This report was brought to my attention by Bogart and I would challenge the credibility of the statements made against Jay Wolfe Acura by Charles, Shawnee KS USA. 1. If you request a quote - you will receive a quote, our goal is to provide pricing information within 2 hours. At times it is possible for this quote to take longer if we are with a client at our location. Also filling out our quote request form on our website with Name and email address doesn't take 20 minutes and if a client does not want to be contacted by phone that is perfectly acceptable. 2. Appraisals are made over the phone and are subject to seeing and driving the vehicle. This has been a very succesfull practice and people are very truthfull about their car. We have completed over 232 Interenet Sales transactions in 2003 and have already completed 122 in 2004. Many of those were with out of town clients with trade-ins. 3. Credit card deposits are taken to reserve Specific Cars for clients, for someone to take a deposit and then NOT reserve a car for a client so when they come in we do not have a car for them seems inconceivable. 4. They also mentioned not being able to find the keys? That seems unlikely because after the Pre-Owned Manager drives the vehicle the keys are returned to the Sales Director along with the appraisal, it keeps it simple and not being able to find them for 15 minutes doesn't seem possible. FACT: Jay Wolfe Acura's Internet Manager received an Award in 2003 from Acura for being #1 in Customer Satisfaction Performance in Zone 3. I am not sure why someone would say the things that were listed, Jay Wolfe Acura is one of the Largest Dealers in the Midwest and we didn't get that way by providing Average or Below Average Service. Do you think the claims against Jay Wolfe Acura might be slightly incorrect? Possibly

I work for the Jay Wolfe Automotive Group, and all you stupid people who feel that they are getting ripped off by a car dealer, well your wrong. I personally know the Internet Sales Manager at Jay Wolfe Acura, and you are sorely mistaken. That store would not do what you are claiming. Your lying and your probably just some pissed off person that couldn't get approved, or something like that. Quit wasting everyones time with this crap. We are strictly trained to provide 4 price qoutes in our initial e-mails. You are dead wrong. Sorry a*****e.

I work for the Jay Wolfe Automotive Group, and all you stupid people who feel that they are getting ripped off by a car dealer, well your wrong. I personally know the Internet Sales Manager at Jay Wolfe Acura, and you are sorely mistaken. That store would not do what you are claiming. Your lying and your probably just some pissed off person that couldn't get approved, or something like that. Quit wasting everyones time with this crap. We are strictly trained to provide 4 price qoutes in our initial e-mails. You are dead wrong. Sorry a*****e.

I work for the Jay Wolfe Automotive Group, and all you stupid people who feel that they are getting ripped off by a car dealer, well your wrong. I personally know the Internet Sales Manager at Jay Wolfe Acura, and you are sorely mistaken. That store would not do what you are claiming. Your lying and your probably just some pissed off person that couldn't get approved, or something like that. Quit wasting everyones time with this crap. We are strictly trained to provide 4 price qoutes in our initial e-mails. You are dead wrong. Sorry a*****e.

You did EXACTLY the right thing! You detected a possible scam and you WALKED OUT! You used the best weapon you have...your two feet! Everyone on this site should learn from you! Contrast to the tons of postings where people know there's something fishy going on, they stay at the dealership, they reward the dealer by purchasing the car and then they cry and whine that they were scammed, treated poorly etc, etc, etc. You were fantastic in the handling of this deal. You did not assume the role of doormat. Again, everyone should learn from your example!