- Report: #1447876
Complaint Review: JDC Greco Lawn Sprinklers - Massapequa NY
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Author Confirmed
Why?
JDC Greco Lawn Sprinklers
5720 old sunrise hwy Massapequa, 11758 NY, United States
Phone:
516-590-7365
Web:
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JDC Greco Lawn Sprinklers, JDC Greco Lawn Sprinklers They shut off the sprinkler system, but left sprinkers valves open so they could charge a service call to come back in the spring. Massapequa NY New York
This company shut off my sprinkers the prior winter. But they intentionally left two valve open, and valve #4 they unscrewed so much, that the valve was on the ground when i opened the cover, so it would appear that i had a problem with my sprinklers system. They then charged me to come out and "fix" the problem. But the technician told me , he closed the system the prior winter, and they leave the open valves so they can close them during the summer. I said they closed my systems 2 years prior without doing that, and then they stated they sould not do it again, but still charged me. Then they drove away withouyt fixing the probllem.
After leaving numerous messgaes they agreed to come out finally, but this time they are stating that valve 4 was in a "constant open state" and they want $175 to "fix" the problem they created to charge me more money. Ripoff's, fraudsters do not use their services.,
1 Updates & Rebuttals
Jdc Lawn Sprinklers
Massapequa ,New York,
United States
broken valve -
#2REBUTTAL Owner of company
Sat, June 23, 2018
Dear sir- When you called and stated you believed we broke a valve / left it open in the winter .......... We explained to you valves are left slightly open to ensure that if the water is turned back on it will drain out and we will know that the water was turned on......... comprising the integrity of the blow out and system.... Additionally we in good faith offered to replace the valve at no charge as we stand on the belief of building relationships and keeping our customers satisfied. We would never commit a crime of that nature we have over 3000 customers and are happy to replace the valve if needed in good faith - Please call the office at 516-590-7365 we look forward to hearing from you sincerely JDC
