- Report: #29757
Complaint Review: Jennifer Convertibles - Lenexa Kansas
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Jennifer Convertibles
12210 W 95th Street Lenexa, 66215 Kansas, U.S.A.
Phone:
913-894-4711
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Jennifer Convertibles ripped off by defective sofa and NO "worry free guarantee!" ripped off and scammed Lenexa Kansas
Purchased a new dual reclining sofa in March 2002. Promised delivery within 1-2 weeks, which became 6 weeks. I was told special price was due to overstock of particular color, NOT GRADE OF FABRIC.
Sofa in my home May 2002. Found first defect two weeks later and second defect the following week. The fabric was thin and the seams were barely sewn together. The seams completely separated exposing cheap pieces of foam. I notified the general manager of problems.
It took 23 days for someone to come and look at the defects. I told the company the sofa was defective and I wanted something different. Nothing else was available in that price range. I was then advised my sofa had been DISCONTINUED DUE TO DEFECTS.
I was expected to pay $200.00 for the "replacement model" in order to get a different grade fabric. DENIED A REFUND after numerous trips to store over a 3 1/2 month period. Still no resolution and I am now aware of a class action lawsuit against the company in New Jersey for similar complaints.
In addition, the DISCONTINUED AND DEFECTIVE sofa is still currently advertised in store ads and on the Internet at $499.99. The model name is JEAN and the fabric is PACIFIC HEATHER. BEWARE!!!
Shannon
Lenexa, Kansas
Sofa in my home May 2002. Found first defect two weeks later and second defect the following week. The fabric was thin and the seams were barely sewn together. The seams completely separated exposing cheap pieces of foam. I notified the general manager of problems.
It took 23 days for someone to come and look at the defects. I told the company the sofa was defective and I wanted something different. Nothing else was available in that price range. I was then advised my sofa had been DISCONTINUED DUE TO DEFECTS.
I was expected to pay $200.00 for the "replacement model" in order to get a different grade fabric. DENIED A REFUND after numerous trips to store over a 3 1/2 month period. Still no resolution and I am now aware of a class action lawsuit against the company in New Jersey for similar complaints.
In addition, the DISCONTINUED AND DEFECTIVE sofa is still currently advertised in store ads and on the Internet at $499.99. The model name is JEAN and the fabric is PACIFIC HEATHER. BEWARE!!!
Shannon
Lenexa, Kansas
1 Updates & Rebuttals
Tonya
Atlanta,Georgia,
What? a wonderful company
#2UPDATE Employee
Wed, November 27, 2002
I work at Jennifer and it is a wonderful company.i have bought several pieces there myself along with the worry-free guarantee. this situation however,has nothing to do with the guarantee.you have a defect that is fully refundable.call corporate at 800-371-6111.you should receive your refund in 10-30 business days.I sell the jean all the time and only had trouble with the old model.try not to be so angry because the salesperson is not trying to "get" you. that is just a $9.99 commision sale!! but for you it is 499.99.jennifer would much rather deal with your complaint. The policy is one whole year from receiving,if ther's is any defects,it is full replacable.
