Complaint Review: Jennifer Stancil - Dalles Georgia

Jennifer was referred by a colleague and without further research I asked her to file my taxes for 2015. Communication was smooth and everything appeared to be fine. My only complaint was that I had to ask for a copy of my return multiple times, because she seemed too busy offering her other services instead.  Eventually she did send it and I had no further concerns.

On October 17 I received an email from her stating that the IRS had rejected my 1120S return three months previously on July 19. When asked why it took her so long to inform me, while the IRS requires her do so within 24 hours, she provided no clear answer and instead offered different services. I kindly refused and decided to have my situation looked at by a professional. Communication with the IRS clarified that the return was in fact accepted and on file but also that some of the paperwork she issued wasn’t reflected on the transcripts. I was advised to collect a few documents from her so I could clarify the situation with the IRS. Again, she refused to send me what I asked for. She did send me a picture of one handwritten form, but couldn’t provide the supporting documents of the actual filing of it. Whether she wasn’t able to, or chose not to, is still a mystery to me.

Since I was deployed and the emails weren’t going anywhere, I asked my wife to call her. Miss Stancil was extremely rude on the phone. She never listened, interrupted repeatedly and talked continuously about how she was going to fix my return. There was nothing to fix but she was so defensive that she couldn’t understand that all we wanted was documents. She hung up the phone multiple times, only to call back shortly after and continue ranting about the status of my return.

Unfortunately, I then noticed that a charge had been made to my account for one of the services I had previously denied. I requested a refund and her response was as follows (this is a direct quote, I couldn’t make it up if I tried) “The reason it was not handled at the time I begin the process if your refusal to allow me to of which I have all documented”. Although I am not totally sure what language that is, she obviously agreed that the charge was erroneous. However, she went silent from there.

Since I was still deployed, my wife called her again to discuss the refund. Once again, Jennifer was rude and failed to discuss the topic in question. She demanded to know what we had done with ‘her’ return and accused my wife of using ‘her’ return without her consent. This was clearly impossible since we didn’t even get a copy of that return until after it was on file. Nor would it benefit us to do so. She also demanded my wife never contact her again.

After I returned from deployment, I personally called her and she agreed both on the phone as well as in writing that she owes me money. However, weeks went by and no refund was ever issued. I gave her plenty of time, following up weekly, but heard nothing. Eventually I let her know that I would no longer remain silent about her business practices and would take the next steps. Immediately after she started communicating again. Even though she had ‘told’ me to never call her again, and she had been ignoring my phone calls, she suddenly felt it appropriate to call me. The latest communication we have from her is the following: “I have explained to u numersou times that I will forward u your refund.  So please stop the harrasment and continuos emails and phone calls and text. I also need you to agree that you will never speak on this matter again.  To anyone on social media, etc and that you will stop the threats and harrassment by you and your wife.” “If you want me to proceed you need to agree with all terms.”

I am still unable to understand how she can possibly think that she can say this without further consequences.

If you are ever thinking about using one of her businesses, I recommend you do your research first. IRS has been very helpful for us and showed a lot of interest in how this situation has evolved.