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  • Report:  #242442

Complaint Review: Jensen Tire - Omaha Nebraska

Reported By:
- Omaha, Nebraska,
Submitted:
Updated:

Jensen Tire
3302 N 90th Street Omaha, 68134 Nebraska, U.S.A.
Phone:
402-571-1201
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Had my belts replaced prior to a trip to Oklahoma City, OK.

When I got to my destination in Oklahoma City I noticed a squealing sound from under my hood like a loose belt. What I found was was an alternator belt so tight I could not move it. This apparently caused undo stress on the alternator pulley and caused excessive stress on the alternator shaft/bearing. It was fine before the belts were replaced and it didn't do it after replacing the alternator.

P.S. this was done several years ago but I still think about it when I work on my car.

Ray

Omaha, Nebraska
U.S.A.


3 Updates & Rebuttals

Pablo

Washington,
District of Columbia,
U.S.A.
sounds like an old V belt system

#2Consumer Comment

Fri, April 06, 2007

Having v belts tightened to the point of damaging bearings was common before automakers finally got a clue and went to the serpentine belt system with an automatic tensioner. It happened because mechanics didn't want to hear back from the customer about how the belt was squeaking so they must have done a bad job. So they just torqued it on hard but in the process damaged bearings on water pumps and alternators. Long ago, my father had a water pump replaced and about 1 month later the high tension the mechanic put on the belt literally yanked the bearing right out of the water pump. Thats the problem with v belts. Slightly loose and they squeak. Tighten 'em hard and they could cause damage.


John

Califon,
New Jersey,
U.S.A.
Bearing was bad from the start

#3Consumer Comment

Fri, April 06, 2007

The alternator bearing was already bad from the start. It fell apart inside itself and locked the stator assembly in a way that the belt appeared tighter-aside from the fact that you are not going to move the alternator while it's on the engine with a belt on it unless you rotate the entire engine so you wouldn't be able to tell anyway. as Edward stated, you also leave out valuable facts. What was the vehicle mileage? How many miles after the alleged belt replacement did the alternator fail? So, being years ago as you admit, this complaint of an alleged "rip off" is moot.


Edward

Vine Grove,
Kentucky,
U.S.A.
More info please

#4Consumer Suggestion

Thu, April 05, 2007

Would you please post what the year/make/model/ and engine size... thanks

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