- Report: #494621
Complaint Review: Jetimpex Inc flashloaded.com - Internet
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Jetimpex Inc flashloaded.com
www.flashloaded.com Internet, United States of America
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Jetimpex, Inc, flashloaded.com, FFF Web Media Inc. Online Fraud - flashloaded.com accepts payments and refuses delivery, Internet
After I purchased an online code offered at flashloaded.com and processed an irreversible payment to them via PayPal ($64, 100% of the amount due), they emailed saying that they cannot release the code until I submit to them a scanned copy of my passport. It was a highly unusual request, as I pay to many companies online, often much larger amounts, and nobody asks me for a scanned passport EVEN on credit card payments which, unline PayPal payments, can be reversed. Still, I complied. Then they asked me for my phone number, which I reluctantly provided. (I did not envision getting into that much hassle over a small-cost piece of code and I dont like wasting time.) They responded that that phone would not work as it was not a landline. As there was no rationale for this nonsense (security was clearly not a legitimate concern as I paid via PayPal and provided a passport), I cancelled my transaction. flashloaded.com promised to reverse the payment within an hour. They lied, as they payment has not yet been reversed to the date. It seems that the company is involved in online fraud where they collect payments and refuse to provide the code they ostensibly sell.
2 Updates & Rebuttals
Andrew Adamson
Brooklyn,New York,
United States of America
Update from Template-Help.com
#2UPDATE Employee
Fri, November 20, 2009
My name is Andrew Adamson, I'm the Customer Care Manager of Template-Help.com, the company which offers technical support and billing services to a number of website template vendors including flashloaded.com. We deeply regret about the inconveniences caused by the verification procedure. We have investigated this case with the Billing Department and successfully resolved it: the product was granted and downloaded by the client.
Template-Help.com Customer Care Department is working 24/7 and is always ready to assist the clients in similar situations. We can be reached at 347 342 0463 or via the ticket system at www.template-help.com/tickets any time you need our assistance.
Again we apologize for the inconveniences caused.
Flashloaded
USAInaccurate information
#3
Tue, September 15, 2009
You purchased a template from Template Monster, not Flashloaded.
Flashloaded is an affiliate for the sale of these templates. They are not sold by us and we do not deal with any template transactions.
The template company is called Template Monster (http://www.templatemonster.com/). They sometime request additional information, such as copies of a passport of driver's license, due to the high incidents of fraud that they encounter.
Complaints to Template Monster should be dealt with directly with them at http://esupport.template-help.com/index.php?_m=tickets&_a=submit
Flashloaded does not ask for any of this information. Also, we have a full 100% satisfaction guarantee refund policy and we refund both PayPal and credit card payments.
When you purchase a component, video loop or any other product from our website (apart from templates), you are purchasing directly from us (Flashloaded.com) and I assure you that we will never ask for this additional information.
I apologize for any hassles that you have received from Template Monster and I am confident that if you contact them again, you should be able to resolve this with them.
