- Report: #123464
Complaint Review: Jiffy Lube - Richmond Virginia
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Jiffy Lube
5710 W. Broad Street Richmond, 23230 Virginia, U.S.A.
Phone:
804-282 8522
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Jiffy Lube ripoff Completely Destroyed a Toyota engine with a bad oil change Richmond Virginia
*Consumer Suggestion: Don't you know about "Toyota Engine Oil Gelation?!?" OR, did has Toyota kept you out of the loop?
*Consumer Suggestion: Don't you know about "Toyota Engine Oil Gelation?!?" OR, did has Toyota kept you out of the loop?
*Consumer Suggestion: Don't you know about "Toyota Engine Oil Gelation?!?" OR, did has Toyota kept you out of the loop?
*Consumer Comment: Jiffy Lube hires thieves and call them "well trained technicians"
Took the Camry to Jiffy Lube June 18, 2004 for 'signature service' (this apperantly means destroy your car in jiffy-speak). This was at 96k miles. They did an oil change, we left. Drove to Boston for a wedding.
Two weeks later, oil light began coming on when braking, so we took the car to the Toyota dealer. I cannot stress enough, if you find yourself in this place, DO NOT TAKE THE VEHICLE BACK TO JIFFY LUBE. They will replace oil, fix leaking filter, and lie about any permenant damage to your engine.
Take it to the dealer, nobody but a factory trained technician should see it at this point. Jiffy Lube will tell you they aren't liable unless you bring it back to them, this is a complete lie, and an attempt to get the vehicle to begin covering their tracks for the ensuing lawsuit.
When Toyota saw my car, it was at 98k miles, or around 1700 miles after the oil change from Jiffy Lube.
Dealer reported a leaking oil filter, and the oil light coming on during braking. No lubrication damage was evident at that point, they replaced the filter and the oil and informed us.
My Fiancee went to Jiffy Lube to get them to refund her $80, they gave her a district manager's phone number, who refused to return repeated calls, eventually we gave up on collecting that.
At the start of December '04, took the Camry to the dealer, reporting a knocking sound during acceleration. They said diagnosed a bad connecting rod and recomended full engine replacement.
I contacted Jiffy Lube, and spoke to a person named Chris. Chris can be reached at 919-828-9511, extension 250. Chris informed me that if I could show a lubrication damaged engine, they would pay for replacement. They also informed me that tearing an engine down is very expensive, and I was liable for this cost if there was no lubrication damage. Chris also opinioned that if it was connecting rod damage (an upper engine part) then the lower engine much be terribly scored.
He was correct, our lower engine was so damaged as to be considerably beyond repair, and would require replacement: $5800
The paperwork I faxed Chris at the start of this sham stated the problem with the lubrication directly, here it is, word for word:
'A customer states getting oil drops on ground from under engine area & oil level going down slightly. Customer Has not added any oil, advise wash engine'
next line
'Clean engine area & run engine with vehicle on the lift. Non-Toyota Oil Filt leaking oil.'
After this they go on to discuss replacing engine lubricant, and how they found the oil light blinking on and off during test drive.
When I reported Toyota's findings to Chris, he said, and I'm qouting here: 'Our inspector says there is way too much lubrication damage for what Toyota described as a slight leak, your claim is denied'.
Too MUCH damage?
First off, Toyota didn't use the adverb slight, or actually slightly, my fiancee did. When she took her JIFFY LUBE RUINED car to the DEALER. The only indication of oil level at all on the paperwork from Toyota is indicated by the report of the technician test driving the car, and seeing the oil light blinking at braking. According to Toyota, this directly indicates one quart of lubricant or less in the engine, period. I tend to believe them, as they designed the engine. They also assure me that 1700 miles of driving on one quart of oil is more than sufficient to produce the damage found.
Jiffy Lube is now trying to say we must have let the lubricant get low at some other point, and that is the reason, but they have serviced this car oil change wise since we have owned it, and every 3000 miles or less, instead of the factory recomended 7500 miles. And yes, we use the synthetic oil they recomend.
Needless to say, they will be going to court in the near future.
An interesting side note. These crooks actually have the audacity to name their corporation 'commonwealth lubes, inc'. Ask my future wife her opinion about whether or not Jiffy Lube does anything for the wealth of anyone except Jiffy Lube, and you will get an earful. In fact, I can testify to the exact opposite- they routinely try and deny perfectly legitimate and provable claims (something made obvious to me from reading the 60+ complaints against them on this website), and this time, Im going to get it from them in court. There is also a local television news organization investigating these people now. Be careful who you screw, Jiffy Lube, you never know who went to college with whom.
R.
Richmond, Virginia
U.S.A.
Click here to read other Rip Off Reports on Jiffy Lube
Two weeks later, oil light began coming on when braking, so we took the car to the Toyota dealer. I cannot stress enough, if you find yourself in this place, DO NOT TAKE THE VEHICLE BACK TO JIFFY LUBE. They will replace oil, fix leaking filter, and lie about any permenant damage to your engine.
Take it to the dealer, nobody but a factory trained technician should see it at this point. Jiffy Lube will tell you they aren't liable unless you bring it back to them, this is a complete lie, and an attempt to get the vehicle to begin covering their tracks for the ensuing lawsuit.
When Toyota saw my car, it was at 98k miles, or around 1700 miles after the oil change from Jiffy Lube.
Dealer reported a leaking oil filter, and the oil light coming on during braking. No lubrication damage was evident at that point, they replaced the filter and the oil and informed us.
My Fiancee went to Jiffy Lube to get them to refund her $80, they gave her a district manager's phone number, who refused to return repeated calls, eventually we gave up on collecting that.
At the start of December '04, took the Camry to the dealer, reporting a knocking sound during acceleration. They said diagnosed a bad connecting rod and recomended full engine replacement.
I contacted Jiffy Lube, and spoke to a person named Chris. Chris can be reached at 919-828-9511, extension 250. Chris informed me that if I could show a lubrication damaged engine, they would pay for replacement. They also informed me that tearing an engine down is very expensive, and I was liable for this cost if there was no lubrication damage. Chris also opinioned that if it was connecting rod damage (an upper engine part) then the lower engine much be terribly scored.
He was correct, our lower engine was so damaged as to be considerably beyond repair, and would require replacement: $5800
The paperwork I faxed Chris at the start of this sham stated the problem with the lubrication directly, here it is, word for word:
'A customer states getting oil drops on ground from under engine area & oil level going down slightly. Customer Has not added any oil, advise wash engine'
next line
'Clean engine area & run engine with vehicle on the lift. Non-Toyota Oil Filt leaking oil.'
After this they go on to discuss replacing engine lubricant, and how they found the oil light blinking on and off during test drive.
When I reported Toyota's findings to Chris, he said, and I'm qouting here: 'Our inspector says there is way too much lubrication damage for what Toyota described as a slight leak, your claim is denied'.
Too MUCH damage?
First off, Toyota didn't use the adverb slight, or actually slightly, my fiancee did. When she took her JIFFY LUBE RUINED car to the DEALER. The only indication of oil level at all on the paperwork from Toyota is indicated by the report of the technician test driving the car, and seeing the oil light blinking at braking. According to Toyota, this directly indicates one quart of lubricant or less in the engine, period. I tend to believe them, as they designed the engine. They also assure me that 1700 miles of driving on one quart of oil is more than sufficient to produce the damage found.
Jiffy Lube is now trying to say we must have let the lubricant get low at some other point, and that is the reason, but they have serviced this car oil change wise since we have owned it, and every 3000 miles or less, instead of the factory recomended 7500 miles. And yes, we use the synthetic oil they recomend.
Needless to say, they will be going to court in the near future.
An interesting side note. These crooks actually have the audacity to name their corporation 'commonwealth lubes, inc'. Ask my future wife her opinion about whether or not Jiffy Lube does anything for the wealth of anyone except Jiffy Lube, and you will get an earful. In fact, I can testify to the exact opposite- they routinely try and deny perfectly legitimate and provable claims (something made obvious to me from reading the 60+ complaints against them on this website), and this time, Im going to get it from them in court. There is also a local television news organization investigating these people now. Be careful who you screw, Jiffy Lube, you never know who went to college with whom.
R.
Richmond, Virginia
U.S.A.
Click here to read other Rip Off Reports on Jiffy Lube
4 Updates & Rebuttals
Shannan
Culpeper,Virginia,
U.S.A.
Jiffy Lube hires thieves and call them "well trained technicians"
#2Consumer Comment
Sun, July 10, 2005
I took my vehicle to the new Jiffy Lube in Culpeper, Va and was told to stay in the waiting area while they changed my oil. When they told me they were done I got in my truck and pulled off. I wondered why my CD was not playing like it was when I got out of my truck at Jiffy Lube. Well it was because it was gone! The well trained tech was also a well trained thief! I was so mad I couldnt go back there because I was afraid my temper would cause me to make a fool of myself so I decided I would handle the matter after I cooled off. That is when I realized my other CD's were gone too! I called the general manager only to get a voicemail so I left a message and never got a response. Since I bought my brand new vehicle I have been taking it to the dealer to get oil changes. I told them of my experience w/ Jiffy Lube and they said they had never heard of anyone stealing b4 but that I would never believe how many engines they have replaced because of damage done by Jiffy Lube.
Charlene
Vienna,Virginia,
U.S.A.
Don't you know about "Toyota Engine Oil Gelation?!?" OR, did has Toyota kept you out of the loop?
#3Consumer Suggestion
Thu, January 27, 2005
I read with great interest your tale of sudden oil loss following an oil change. I can understand why you might direct your anger toward Jiffy Lube, too. But, did you know that Toyota has a major engine problem that affects at least 3.3 million vehicles, including the Camry? Are you aware that in 2002 that Toyota came out with an "Engine Oil Gelation" program? If you own a 1997-2002 Camry, you should have received a letter from Toyota informing you about this problem. What does all this mean? Well, it means that perhaps your problem originated in the design of the vehicle and NOT with one oil change. There have been PLENTY of vehicle owners who changed their oil every 3,000 miles in one of these Toyotas who have gone on to have major engine failure at less than 100,000 miles. Those who followed the owner's manual often didn't make it to 36,000 miles before sludge developed! If you had evidence of scoring in the lower engine, then you may be eligible for complete repair at Toyota's expense. BUT....watch out! Despite Toyota's public announcement, many owners have been denied. Toyota staff have lied about whether sludge was present in order to disqualify owners repair cost coverage. Send a certified letter to Toyota now to duly notify it of the problem. Sudden oil loss, along with smoke on cold start up and some oil consumption, are typical experiences in these cases. I recommend getting oil analyses done. Have the valve cover removed to inspect for sludge and take plenty of pictures for documentation. Please come back here to update us. Seek out the other Toyota owners who are uniting in this matter, and be sure to sign the online petition. Hundreds of Toyota owners are reporting a lack of customer service in this issue. Thousands are having the problem. Don't let Toyota use Jiffy Lube or you as the scapegoats. The trend is that Toyota is going to blame someone else if it can! BUYER BEWARE!
Charlene
Vienna,Virginia,
U.S.A.
Don't you know about "Toyota Engine Oil Gelation?!?" OR, did has Toyota kept you out of the loop?
#4Consumer Suggestion
Thu, January 27, 2005
I read with great interest your tale of sudden oil loss following an oil change. I can understand why you might direct your anger toward Jiffy Lube, too. But, did you know that Toyota has a major engine problem that affects at least 3.3 million vehicles, including the Camry? Are you aware that in 2002 that Toyota came out with an "Engine Oil Gelation" program? If you own a 1997-2002 Camry, you should have received a letter from Toyota informing you about this problem. What does all this mean? Well, it means that perhaps your problem originated in the design of the vehicle and NOT with one oil change. There have been PLENTY of vehicle owners who changed their oil every 3,000 miles in one of these Toyotas who have gone on to have major engine failure at less than 100,000 miles. Those who followed the owner's manual often didn't make it to 36,000 miles before sludge developed! If you had evidence of scoring in the lower engine, then you may be eligible for complete repair at Toyota's expense. BUT....watch out! Despite Toyota's public announcement, many owners have been denied. Toyota staff have lied about whether sludge was present in order to disqualify owners repair cost coverage. Send a certified letter to Toyota now to duly notify it of the problem. Sudden oil loss, along with smoke on cold start up and some oil consumption, are typical experiences in these cases. I recommend getting oil analyses done. Have the valve cover removed to inspect for sludge and take plenty of pictures for documentation. Please come back here to update us. Seek out the other Toyota owners who are uniting in this matter, and be sure to sign the online petition. Hundreds of Toyota owners are reporting a lack of customer service in this issue. Thousands are having the problem. Don't let Toyota use Jiffy Lube or you as the scapegoats. The trend is that Toyota is going to blame someone else if it can! BUYER BEWARE!
Charlene
Vienna,Virginia,
U.S.A.
Don't you know about "Toyota Engine Oil Gelation?!?" OR, did has Toyota kept you out of the loop?
#5Consumer Suggestion
Thu, January 27, 2005
I read with great interest your tale of sudden oil loss following an oil change. I can understand why you might direct your anger toward Jiffy Lube, too. But, did you know that Toyota has a major engine problem that affects at least 3.3 million vehicles, including the Camry? Are you aware that in 2002 that Toyota came out with an "Engine Oil Gelation" program? If you own a 1997-2002 Camry, you should have received a letter from Toyota informing you about this problem. What does all this mean? Well, it means that perhaps your problem originated in the design of the vehicle and NOT with one oil change. There have been PLENTY of vehicle owners who changed their oil every 3,000 miles in one of these Toyotas who have gone on to have major engine failure at less than 100,000 miles. Those who followed the owner's manual often didn't make it to 36,000 miles before sludge developed! If you had evidence of scoring in the lower engine, then you may be eligible for complete repair at Toyota's expense. BUT....watch out! Despite Toyota's public announcement, many owners have been denied. Toyota staff have lied about whether sludge was present in order to disqualify owners repair cost coverage. Send a certified letter to Toyota now to duly notify it of the problem. Sudden oil loss, along with smoke on cold start up and some oil consumption, are typical experiences in these cases. I recommend getting oil analyses done. Have the valve cover removed to inspect for sludge and take plenty of pictures for documentation. Please come back here to update us. Seek out the other Toyota owners who are uniting in this matter, and be sure to sign the online petition. Hundreds of Toyota owners are reporting a lack of customer service in this issue. Thousands are having the problem. Don't let Toyota use Jiffy Lube or you as the scapegoats. The trend is that Toyota is going to blame someone else if it can! BUYER BEWARE!
