Complaint Review: JK Harris - North Charleston South Carolina

I do not work for JK Harris, and never have. I am an employee of one of their competitors and am well familiar with their reputation. This is not meant to be a plug for the company I work for -- I'm not even going to mention who it is. I just hope that this can help you out, since it sounds like you need guidance. Your report mentioned you weren't sure what to do. If they are not actively working your case and you want to take it upon yourself to move it forward, here are my suggestions: 1. As you mentioned in your report, take your stuff to H&R Block, Jackson Hewitt, Liberty, or a local tax prep firm and have the taxes returns prepared and filed. Yes, this will cost you money up front, but if you're not comfortable doing the returns, one of these companies should be able to give you same day turnaround service during this slow time of the year for them. 2. Once the returns are filed, send COPIES to your Revenue Officer if you have one assigned to your case. If you do not have a Revenue Officer assigned, then call the collections division of the IRS (it's called "ACS") at 1-800-429-7650 and tell them that the returns have been submitted. 3. Wait 2 to 4 weeks for the returns to be processed by the IRS. They'll send you a bill for any taxes due pretty quickly after finishing processing them. 4. Type up a letter on regular old paper to either your Revenue Officer or to ACS (use the address in the upper left corner of the bill they send you) and propose your own installment agreement. Here's an acceptable format: ----------------------------- {DATE} Internal Revenue Service Attn: Revenue Officer or ACS, whichever applies Street Mail Stop City, State, ZIP Re: Your Name Here, Your Social Security Number Here To whom it may concern: Please allow the following correspondence to serve as a formal Installment Agreement request for the above-mentioned taxpayer. It is proposed and requested that an Installment Agreement be granted to resolve this liability in full. The terms of the proposal are as follows: 1. Payments would be made on the {10th/15th20th} of each month beginning {DATE}. 2. Payments will be equal to ${XYZ} per month until the liability is full paid. {I/We is/are} aware that an Installment Agreement is a privilege rather than a right. {I/We} acknowledge that {I/we} will be held to the strictest standards with regard to future tax return filing requirements and monthly Installment payments. Sincerely, {SIGNATURE} Your Name Your Address ---------------------------- Propose payment amounts that work for your budget, even if it's only $100/month. Once you've proposed an installment agreement, the IRS CANNOT LEVY while the proposal is PENDING. They may request additional information, like bank statements, pay stubs, stuff like that, in order to prove that you can't pay the full amount you owe, but they WILL work with you. I hope that this helps somebody out there.

Why didn't the tax preparer pick up a telephone and call the client, informing him/her that they needed more paperwork? That makes sense to me.

Tonia, According to our records, our Tax Preparer sent you paperwork that needed to be filled out with your financial information so that we could begin processing your case. The information we have received from you this far, is incomplete and we cannot process your case without your assistance on this. I understand that you were out of town and this may have made things more difficult for you, but we are able to accomodate situation such as this by working with you through email and/or faxing documents back and forth. We would like to offer our assistance and continue to work with you to get your tax problems resolved. Please contact us immediately at [email protected] so that we can look more deeply into your case and assist you.

Tonia, According to our records, our Tax Preparer sent you paperwork that needed to be filled out with your financial information so that we could begin processing your case. The information we have received from you this far, is incomplete and we cannot process your case without your assistance on this. I understand that you were out of town and this may have made things more difficult for you, but we are able to accomodate situation such as this by working with you through email and/or faxing documents back and forth. We would like to offer our assistance and continue to work with you to get your tax problems resolved. Please contact us immediately at [email protected] so that we can look more deeply into your case and assist you.

Tonia, According to our records, our Tax Preparer sent you paperwork that needed to be filled out with your financial information so that we could begin processing your case. The information we have received from you this far, is incomplete and we cannot process your case without your assistance on this. I understand that you were out of town and this may have made things more difficult for you, but we are able to accomodate situation such as this by working with you through email and/or faxing documents back and forth. We would like to offer our assistance and continue to work with you to get your tax problems resolved. Please contact us immediately at [email protected] so that we can look more deeply into your case and assist you.

Call your bank immediately to stop any drafts, sue them in small claims court for any monies paid due to non service, and then call your local TV consumer advocate totell them of your experience. When did you sign up with JK Harris? This time of year is very busy for them with tax season just ending.Also, if they never filed your taxes, and you gave them everything they needed, this is a breach of contract, and all monies should be returned, since they did not follow thru on their end of the contract. They will find some loophole to get out of it though. They spend more time and energy avoiding work when they could spend the same amount of energy just doing it.