JMR Express
Lasalle,#2UPDATE Employee
Tue, July 31, 2012
Greetings.
My name is Julie Roy, General Manager for JMR Express. I take personal responsibility for ensuring customer satisfaction for our moving clients.
In our 40 year history as a company, we have had very few cases of dissatisfied customers and we have always done our very best to correct any problems that have arisen.
We have just registered with Ripoff Report in order to address this posting.
From the date and name of the posting I was able to locate the specific customer in our records and I would like to take this opportunity to respond to this posting and indicate what actions we took and how I believe this matter was resolved in a respectful and complete manner.
On May 16, 2012, I personally wrote to this customer and apologized for the inconvenience and stress they experienced on their moving date. Below I will cover the highlights.
I wrote: