- Report: #1016704
Complaint Review: Jo-Ann Fabrics - Internet
Reported By:
Susan -
Edwardsville, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Jo-Ann Fabrics
Internet, United States of America
Phone:
Web:
www.joann.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Jo-Ann Fabrics Don't Believe Their Sales Internet
I received an email early on a Sunday morning showing an excellent deal on an embossing/die cutting machine. I immediately went to the site and ordered one. Since I got such a good deal on the machine I ordered some dies to go with it. The dies were fairly priced but of course I wouldn't have bought them without getting such a good deal on the machine.
Two days later I receive an email saying my dies were shipped but the order for the machine was cancelled with no real explanation. When I made the order the machine showed as in stock. If I would have known the machine wouldn't be mailed I certainly wouldn't have purchased the accessories!!!!! I emailed customer service and received an automated response that they would get back with me shortly. I sent another email a week later requesting a response. It's now been a month with no reply. Please be aware that this chain has absolutely no respect for the customer.
This is my second bad experience with this store and will no longer be shopping with them. Customers beware!
Two days later I receive an email saying my dies were shipped but the order for the machine was cancelled with no real explanation. When I made the order the machine showed as in stock. If I would have known the machine wouldn't be mailed I certainly wouldn't have purchased the accessories!!!!! I emailed customer service and received an automated response that they would get back with me shortly. I sent another email a week later requesting a response. It's now been a month with no reply. Please be aware that this chain has absolutely no respect for the customer.
This is my second bad experience with this store and will no longer be shopping with them. Customers beware!
