- Report: #801865
Complaint Review: Jody's Soap and Creations - Taylorville Illinois
Reported By:
Michelle -
Chicago, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Jody's Soap and Creations
100 S Roosevelt Road Taylorville, 62568 Illinois, United States of America
Phone:
2172804501
Web:
www.soapandthings.com
Categories:
Business Rating:
(0)
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Jody's Soap and Creations soapandthings.com Poor communication, fraud on rush shipping service, not reliable Taylorville, Illinois
I was hoping to find a new vendor for my bath and body product line. This company is located in Illinois, same as me so I assumed I could get my items mailed quickly. On the website they offer rush shipping for an additional $8.00 on top of the regular shipping costs. I selected this option, which clearly indicates on the website that my order will be rushed out. They didn't ship for 2-3 days and shipped to the wrong address. Not the address I indicated on my order form, which I received a copy of via email. I tried to contact UPS to have it delivered to the correct address, they could only do this from the seller. I sent numerous emails and left messages for the company, only to receive a response a full week later. I felt at minimum a refund of the shipping costs should be given, seeing as though I had to drive 60 miles to pick up my order at the address it was mailed to. Jody finally responded with I will give you a store credit towards your next purchase!!! Why would I order with you again if that's the type of service I get? I would not recommend this company at all to anyone looking for bath and body supplies.
