Cindy
St. Petersburg,#2REBUTTAL Owner of company
Tue, August 30, 2011
Unfortunately, his job did get delayed for an extended period of time and I have apologized for that to him over and over. We did come to his home and realized that our 28' ladder was about 2-3' too short to be able to get up in the palm tree and hold the seed pods as they were being cut and preventing them from falling through his screened enclosure directly below the palms. We did not trim the other tree he mentioned because we thought there is no reason to pay us to do half of the job and then pay someone else to do the palms.
Again, I apologize for the inconvenience and that you are still upset about it after a couple of weeks. I fail to see how that is a rip off or how that makes us untrustworthy, lazy, liars. We did not take any money from you! It was not a rip off just and inconvenience. We did make a mistake in judging the height of the palm trees and again for that we apologize. We are only human and sometimes we make mistakes.