Brian Cook
Texas,#2Consumer Comment
Fri, October 15, 2010
I am the first in line to hate scams, and money-making ploys by these types of companies, but after reading all of the excuses people are listing in these reports filed against this company, I just had to tell my experience.
When I heard the advertisement a few times, I decided to get the free trial and cd, so I called in. The person I spoke with was not overly-pushy, and explained everything in detail about how I would be charged, and how much should I decide to keep the package.
Before my 30 days were up, I went to the web site, easily found the number to call in order to get a return authorization, called, and no one tried to talk me out of returning it, they just gave me the authorization number, the address to send back to, and when to have it back to them, which was within 2 weeks. Very fair.
They suggested using some tracking service, which is not expensive with postal service, for my own protection, so there would be no doubt they received it and when.
People just like to complain, and I know there may be legitimate cases against this company, like bad media, or not being smart enough to use tracking when sending the package back, but I just had to say, in fairness to this company that they were clear, helpful and did not hide anything from me.
Brian in Houston, Texas