- Report: #1041347
Complaint Review: Johnson Roof Systems - Robinson Texas
-
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Johnson Roof Systems
574 Youngblood Road Robinson, 76706 Texas, United States of America
Phone:
(254) 662-5571
Web:
jroof.com
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Johnson Roof Systems Bill Allred incompetence and dishonesty Robinson, Texas
I had a complete reroof done back in 2009 due to insurance claim for hail damage. Johnson Roofing sales person/estimator Bill Allred provided quote. i chose them as they seemed to have best documentation, sales pieces, they were GAF/ELK preferred installers, which was a quality shingle.
problems started when it was discovered that Bill Allred had miscalculated how many layers were to be torn off. where they began to be dishonest and/or incompetent was where they demanded to be paid for work they never did. i had had my remodelling contractor tear off layers, and apply flashing in advance of Johnson arrival, because he was replacing trim for me. well this became difficult for Johnson to deal with. Bill Allred became impossible to talk with. i even had Sherri Johnson, daughter of the owner, and Jim Williams, sales manager, come tell me in person that they would do what it took to correct the mistakes they had made and things they had neglected to finish properly. this was just talk and nothing more.
what really was the final straw was the arrogance and contempt that Jim Williams later showed toward me as a customer/homeowner. his attitude was 'you will have to prove that we didn't do the work we are billing you for' even as i provided them with my detailed bill from my remodelling contractor
they ended up refusing to provide me with my warranty documents from the shingle manufacturer! i would not want to deal with them ever again. i can not speak to their commercial operations (they seem to do a lot of business for huge buildings, universities, etc.) as far as their residential operations are concerned i can definitely say they are very unprofessional.
problems started when it was discovered that Bill Allred had miscalculated how many layers were to be torn off. where they began to be dishonest and/or incompetent was where they demanded to be paid for work they never did. i had had my remodelling contractor tear off layers, and apply flashing in advance of Johnson arrival, because he was replacing trim for me. well this became difficult for Johnson to deal with. Bill Allred became impossible to talk with. i even had Sherri Johnson, daughter of the owner, and Jim Williams, sales manager, come tell me in person that they would do what it took to correct the mistakes they had made and things they had neglected to finish properly. this was just talk and nothing more.
what really was the final straw was the arrogance and contempt that Jim Williams later showed toward me as a customer/homeowner. his attitude was 'you will have to prove that we didn't do the work we are billing you for' even as i provided them with my detailed bill from my remodelling contractor
they ended up refusing to provide me with my warranty documents from the shingle manufacturer! i would not want to deal with them ever again. i can not speak to their commercial operations (they seem to do a lot of business for huge buildings, universities, etc.) as far as their residential operations are concerned i can definitely say they are very unprofessional.
1 Updates & Rebuttals
Sherri Johnson
Johnson Roof Systems Since 1941
#2REBUTTAL Owner of company
Tue, April 16, 2013
Johnson Roof Systems (JRS) respectfully denies all of claims. Please see below for a detailed explanation from Bill Allred the JRS Salesman on this project:
1. The Insurance Company, in their scope, had not accounted
for and actually missed identifying the layers of shingles that were previously installed and that
there was a wooden roof on a portion of the home, the only option and action
taken was that JRS filed a Supplement Claim to Tindell and
Associates on behalf and he was happy he would have more money for
a remodel from the decking settlement.
Johnson Roofing and Roof Systems was and still is the only Mater Elite Contractor in the area for GAF.
2. the Owner of the property, acting as his own
Building Contractor hired and directed a remodeling contractor to remove
certain areas of the roof to replace rotten lumber and replace decking. (This
was in direct conflict with the JRS crew trying to keep the home in the dry and
following good roofing practices - that is replacing what is removed that same day.)
3. Mr. Allred informed as did the JRS foreman
that JRS could not keep coming down every time his part time remodeling
contractor showed up to do additional work without first notifying JRS of the
work being performed as a professional courtesy. The time cards and
production pictures show the consistent start and stop of the work.
Johnson Roof Systems had offered a Re-Roof based upon the
Insurance Companies findings and work proceeding without interference from
outside sources (framers, painters or other subcontractors.)
became very agitated when JRS brought to his attention the miscommunication on how the roofing needed to be finished and was being held up by his painting and remodel workers.
At one point demanded for another person to handle
the management of remaining portion of work and at that point Jim Williams and
Randall Kyle took over however after meeting with, and in good
faith offering options and parameters, was still not satisfied.
Ultimately was frustrated with the many
challenges that he himself created and expected JRS to continue on, against our
counsel and eventually his own actions voided the manufacturer's warranty on his roof.
Johnson Roofing has been in business since 1941 with 1000s of happy customers.
Unfortunately the satisfaction was beyond our control.
