- Report: #1272672
Complaint Review: jpay - Internet
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Author Confirmed
Why?
jpay
Internet, USA
Phone:
8005745729
Web:
jpay.com
Categories:
Business Rating:
(0)
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jpay I set up an account to send money to my husband as he just got there and has no clothes or food and jpay said they needed a copy of my drivers licence and a copy of my credit card for account verification. I'm not sending someone that much personal Information . I spoke with a supervisor and he tried to tell me that sometimes they need this information. I called my bank and I'm pretty much on hold waiting for my money to be released. meanwhile my husband needs things. then I tried calling back to find out why all of a sudden they blocked my account and I can't login however they keep ha gong up on me. they blocked my access and won't Take my calls meanwhile my husband has nothing and they won't take my calls internet nationwide
I set up an account to send my husband money to order food and clothes and I ended up calling jpay because the money wasn't received to see what the hold up is. They said they need me to send them a copy of my drivers license and bank card for further verification I explained that that is too much information. I spoke to a supervisor name Steve I'd #25331. He said the bank can cncel the pending transaction. After contacting the bank they camt. I tried to call jpay back and they hung up on my several times lie 6 to be exact. I went to login online and my account is blocked. I can't speak to anyone and my account is blocked all the while my husband is going without.
2 Updates & Rebuttals
Annoyed
#2Author of original report
Tue, December 08, 2015
Well I did it the way that I was told to do it. I have no problem moving around. And I do know that everything can not be done online Be blessed
Tyg
Pahrump,Nevada,
USA
your choice
#3General Comment
Tue, December 08, 2015
It was your choice to do it all online. You could have actualy left the house and gone to western union and your husband wouldnt be stranded without cash. Not everything is solved by immediatly going to the web. Practically every single Walmart hss a western union in it. Perhaps some practical thinking and common sense is in order.
