Complaint Review: JPMorgan Chase Bank - Delray Beach Florida

I recently opened up a chase business account, with a relationship banker named Evelin Dietzsch. I have a real estate management company, and also do renovations, home flips, etc. About a week after opening the account I deposited a check for $20,000 and the day after I deposited a check from the same business for $9,000. The business that wrote the checks was acting as a broker in a property purchase. This is important because the end buyer wrote a check to the broker, and the broker wrote a check to me. I informed the broker that I would not deposit the check until the funds from their check had cleared and were available. The next day they informed me the check was clear and I could deposit my check for $20,000 and wait until the next business day to deposit the check for $9,000.

Upon depositing the check for $20,000 (Tuesday 02/10/15) Chase bank put a hold on the check for 10 business days, the longest hold allowed by law. The next day (Wednesday 02/11/15) when I deposited the $9,000 check they did the same thing. I understand holds and fraud prevention so this did not upset me, but I also know that most banks will know in 2 business days if the check will be honored or returned. I went in to the bank (Thursday 02/12/15) and spoke with Evelin Dietzsch, informing her of the entire transaction and why it was important that i know if the check(s) are going to be honored prior my signing over ownership. She told me to call her the next day and she could see the status of the first check. I called on (Friday 02/13/15) Evelin Dietzsch informed me that the check for $20,000 was being returned from the issuing bank due to a Frozen account. She informed me to call bank on (Monday 02/16/15) and she would let me know the status of the $9,000 check. Over the weekend I noticed the hold on the $9,000 check had been removed, which I had been told previous by Evelin Dietzsch, means the bank has collected the funds on the check.

 I tried to use my debit card on (Tuesday 02/17/15) and the transaction got declined. I checked the account and all the funds were clear and available for use. I immediately called Evelin Dietzsch who informed me that Chase bank fraud department had put a hold on my account and closed the account due to check fraud.... Check fraud?? I didn’t rush into the bank to withdrawal fund as soon as they cleared, the checks that were written to my company were obvious not from accounts or a business I was associated with. The reason for the $20,000 check returned was an oversight of the issuing business, which was out of my control. Evelin Dietzsch told me that the second check for $9,000 (which was written on the same account as the $20,000) WAS NOT RETURNED and it was obvious it was not at fault. Evelin Dietzsch informed me she would follow up with me by end of business (Tuesday 02/17/15) to let me know the status on the account.... As of (Thursday 02/19/15) I had not heard from Evelin Dietzsch, I had called multiple times from my office phone and got no answer. I decided to call from my cell phone, and like magic Evelin Dietzsch answers. She then proceeds to give me the run around, later that day I stopped by the branch to confront Evelin Dietzsch and the manager Ian Ettley.

 Evelin Dietzsch explained that Chase had decided to end the relationship and the account would remain closed. Which I personally think is ridiculous and completely out of line being I did nothing wrong. Either way I was sick of dealing with this issue and funds from the $9,000 check had been available for a week, i just wanted MY money and to be on my way. Evelin Dietzsch explained that I would have to wait 10 business days after the account is closed, which is going to be another 2 business days. This is ridiculous and I was outraged now chase bank gets to hold the funds for almost a month, and there is not a thing i can do. It is such a one sided decision, chase puts a hold on the funds, chase decides to close the account, chase now is going to hold the funds for an extended period of time. I demanded to speak with the manager.

 Ian Ettley, the arrogant, rude, sloppy dressed manager walks in, he couldn’t care less about my situation or me. He starred blankly at the computer screen and read me the terms and conditions of the account. Reiterating that I have to wait 10+ Business days to get my money. JPMorgan Chase Bank Evelin Dietzsch and Ian Ettley are the scum of the earth; complete fraud and all of their business practices are completely deceptive. STAY AWAY!!