- Report: #746575
Complaint Review: JT Renovations LLC - Cambridge Ohio
Reported By:
Tom -
Largo, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
JT Renovations LLC
Cambridge, Ohio, United States of America
Phone:
888.743.4333
Web:
Ridgid.com
Categories:
Business Rating:
(0)
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JT Renovations, LLC Gene Dunn Continuous Guttering, Inc. Will not honor their Lifetime Service Agreement on power tools Cambridge, Ohio
I purchased a Ridgid 24v Drill several years ago and payed a high dollar to obtain the Lifetime service Agreement, which was obtained when the tool was registered on-line as detailed in the paperwork.
Ridgid will no longer honor the agreement stating that they have no record of my registration.
Due to a computer crash, I no longer have the LSA on record.
They do, however, acknowledge that the drill has already undergone 1 repair, which they claim was a courtesy.
The repair center informed me that they get 3-4 rejections per week from Ridgid on customers who are in similar situations. This has begun around the first of the year, 2011.
After the insinuation that I was a liar, I politely hung up. I am certain that I will never buy another Ridgid product and am researching what other companies they own. (Milwaukee, Ryobi, etc.)
Ridgid will no longer honor the agreement stating that they have no record of my registration.
Due to a computer crash, I no longer have the LSA on record.
They do, however, acknowledge that the drill has already undergone 1 repair, which they claim was a courtesy.
The repair center informed me that they get 3-4 rejections per week from Ridgid on customers who are in similar situations. This has begun around the first of the year, 2011.
After the insinuation that I was a liar, I politely hung up. I am certain that I will never buy another Ridgid product and am researching what other companies they own. (Milwaukee, Ryobi, etc.)
