- Report: #733529
Complaint Review: JTE Pump Warehouse - Bedford Pennsylvania
Reported By:
ArPee -
Tallahassee, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
JTE Pump Warehouse
Bedford, Pennsylvania, United States of America
Phone:
814-623-2240
Web:
http://www.pumpwarehouse.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
JTE Pump Warehouse Joe Topinka Took my credit card number then wouldn't answer my calls for two days Bedford, Pennsylvania
I searched the web for a replacement spa pump on Tuesday May 24. I needed to have it by Friday because of the upcoming holiday weekend. I found pumpwarehouse.com and called to ask their location. "Joe" said he was in St. Pete Florida. That was great since I'm in Tallahassee, FL and would be sure to get a pump by the end of the week. He quoted me a price, told me he could get it out the same day. I gave him my credit card number, shipping, phone and email. I asked him to send me a tracking number as soon as it shipped. He said he would.
The next day I called to check the status since I did not receive a tracking number. I got his voice mail and left a message. I called a few more times as the day went on, left one more message and got nothing but voice mail the other ten or so times I called.
Thursday morning, now two days after I placed the order and no word from Joe yet. Still no tracking number and I checked that my card had not been charged yet. I called first thing and got the voice mail again, left a message. As it got closer to noon I knew I had to do something if I was going to get a pump by the weekend.
By this time I knew I was going to have to pay an overnight charge from somewhere to get the pump on Friday. I found another place that had a decent price and the pump in stock. They were in California so it was going to cost a bit for shipping. Just as I am about to hit the submit order button, I get an email that my pump has been shipped (from [email protected]).
I immediately responded and told him to call me ASAP. I phoned again and got VM so I hung up.
15 minutes later it's 1:45 in the afternoon so I call and leave a message telling him he has 15 minutes to call me and explain exactly how the item was shipped or I am cancelling the order and placing with another company. 2PM came so I placed my order from Cali and called my CC company to dispute the charge.
I find out from the charge that appeared that he is located in PA and NOT FL like he told me.
This guy is far beyond just a poor businessman, he should be shut down.
The next day I called to check the status since I did not receive a tracking number. I got his voice mail and left a message. I called a few more times as the day went on, left one more message and got nothing but voice mail the other ten or so times I called.
Thursday morning, now two days after I placed the order and no word from Joe yet. Still no tracking number and I checked that my card had not been charged yet. I called first thing and got the voice mail again, left a message. As it got closer to noon I knew I had to do something if I was going to get a pump by the weekend.
By this time I knew I was going to have to pay an overnight charge from somewhere to get the pump on Friday. I found another place that had a decent price and the pump in stock. They were in California so it was going to cost a bit for shipping. Just as I am about to hit the submit order button, I get an email that my pump has been shipped (from [email protected]).
I immediately responded and told him to call me ASAP. I phoned again and got VM so I hung up.
15 minutes later it's 1:45 in the afternoon so I call and leave a message telling him he has 15 minutes to call me and explain exactly how the item was shipped or I am cancelling the order and placing with another company. 2PM came so I placed my order from Cali and called my CC company to dispute the charge.
I find out from the charge that appeared that he is located in PA and NOT FL like he told me.
This guy is far beyond just a poor businessman, he should be shut down.
