Horrible, Horrible, Horrible!! We have ordered with them multiples times before with no issues, until the last two rentals. I am guessing this is due to the new owner. The one prior to this was supposed to be a rental with a banner on it. That is how I ordered it, that is how it was confirmed. A big blank jumper arrived. We didn't complain because we are not complainers. Today we ordered another jumper. Paid for and confirmed. No one showed up to deliver it. I called this morning (it is a holiday) about 15 minutes before it was to arrive to confirm. The woman confirmed that it will be here. It is 2 hour lates and not here. No one answers the phone. I have called 100s of times. I looked up the corporate owner -- a RICHARD LONDON of Santa Monica. I called his cell. He ignored the call multiple times. Then a nasty lady answered me and told me it is not his phone. Now what? Their contact page online does not even work. I will be filing a complaint with the BBB, reversing the charges on my card, filing a ripoffreport and anything else I can do to spare you from this company. PLEASE STAY AWAY!!!