Debbit
Panama City Beach,#2Consumer Comment
Tue, January 15, 2008
I too got taken to the cleaners with these folks. However, I filed a claim with my credit card company and THEY are taking the jerks to task. Always always always use protected payment methods. I tried to resolve this problem with the company directly as the first claimant had, to no avail. The customer service department (used loosely) consists I believe of 1 person. I asked to speak with a supervisor and was told he wasn't there and would return my call. Well its three weeks later and NO call. Imagine that. I seriously have no clue who this "company" is, they offer a free trial and then sting the consumer refusing to refund no matter what. Consumer beware, this is just bad business. There are far more reputable companies who offer far better service, uptime and true customer service.
Debbit
Panama City Beach,#3Consumer Comment
Tue, January 15, 2008
I too got taken to the cleaners with these folks. However, I filed a claim with my credit card company and THEY are taking the jerks to task. Always always always use protected payment methods. I tried to resolve this problem with the company directly as the first claimant had, to no avail. The customer service department (used loosely) consists I believe of 1 person. I asked to speak with a supervisor and was told he wasn't there and would return my call. Well its three weeks later and NO call. Imagine that. I seriously have no clue who this "company" is, they offer a free trial and then sting the consumer refusing to refund no matter what. Consumer beware, this is just bad business. There are far more reputable companies who offer far better service, uptime and true customer service.
Debbit
Panama City Beach,#4Consumer Comment
Tue, January 15, 2008
I too got taken to the cleaners with these folks. However, I filed a claim with my credit card company and THEY are taking the jerks to task. Always always always use protected payment methods. I tried to resolve this problem with the company directly as the first claimant had, to no avail. The customer service department (used loosely) consists I believe of 1 person. I asked to speak with a supervisor and was told he wasn't there and would return my call. Well its three weeks later and NO call. Imagine that. I seriously have no clue who this "company" is, they offer a free trial and then sting the consumer refusing to refund no matter what. Consumer beware, this is just bad business. There are far more reputable companies who offer far better service, uptime and true customer service.