- Report: #384226
Complaint Review: Juniper/Barclay Credit Card Lloyd M. Wirshba: Chief Executive Officer - Wilmington Delaware
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Juniper/Barclay Credit Card Lloyd M. Wirshba: Chief Executive Officer
PO Box 8885 Wilmington, 19899 Delaware, U.S.A.
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Barclays PLC, Barclays Bank Delaware/JuniperJuniper/Barclay Credit Card, Lloyd M. Wirshba: Chief Executive Officer Refusal to credit balance transfer that didn't happen Wilmington Delaware
I received a mailing from Barclay/Junpier to have a zero percent balance transfer to that card. I have had a MC with them for about a year.
I phoned in the balance transfer request in mid-Sept. I waited the 10-14 business days that they claimed the balance transfer would take to show as a payment on the other card - but the balance on the other card never went down. I called the other card - they never received any payment. And yet the day of my request for the balance transfer the $$ showed up, including the transfer fee on my MC!
I have called four times to find out why my card is now thousands higher even though the other credit card company never received a payment for my account there. I've been told, in very poor English, to wait 3-4 days, then to wait 7-10 days, then to wait 3-4 days because "the case was pending" "it was being investigated" etc. Today I was told to wait at least 30 days. For money that never made it? And yet it is my balance that shows thousands of dollars I don't owe on my Barclay card? I want to close the card - but I now know it will take months to get this fake balance transfer off my records. AHHH!
Follow others' advice - CANCEL your Barclay/Juniper card immediately. I already had a problem with them jacking the interest rate up once to 29% for a supposedly late payment - and like I said I've had the card less than a year. I used to think the other card I had was bad, but no longer! At least they speak English and actually access your account instead of brushing you off. If this is how to treat customers - run, don't walk, away from this company.
Just like other people who have reported here, I was only given a PO Box to write to, and no phone number to call the headquarters in Delaware.
Upstate NY
Finger Lakes, New York
U.S.A.
I phoned in the balance transfer request in mid-Sept. I waited the 10-14 business days that they claimed the balance transfer would take to show as a payment on the other card - but the balance on the other card never went down. I called the other card - they never received any payment. And yet the day of my request for the balance transfer the $$ showed up, including the transfer fee on my MC!
I have called four times to find out why my card is now thousands higher even though the other credit card company never received a payment for my account there. I've been told, in very poor English, to wait 3-4 days, then to wait 7-10 days, then to wait 3-4 days because "the case was pending" "it was being investigated" etc. Today I was told to wait at least 30 days. For money that never made it? And yet it is my balance that shows thousands of dollars I don't owe on my Barclay card? I want to close the card - but I now know it will take months to get this fake balance transfer off my records. AHHH!
Follow others' advice - CANCEL your Barclay/Juniper card immediately. I already had a problem with them jacking the interest rate up once to 29% for a supposedly late payment - and like I said I've had the card less than a year. I used to think the other card I had was bad, but no longer! At least they speak English and actually access your account instead of brushing you off. If this is how to treat customers - run, don't walk, away from this company.
Just like other people who have reported here, I was only given a PO Box to write to, and no phone number to call the headquarters in Delaware.
Upstate NY
Finger Lakes, New York
U.S.A.
4 Updates & Rebuttals
Balance Transfer Dummy
Saint Paul,Minnesota,
U.S.A.
what ever happened with the balance transfer?
#2Consumer Comment
Wed, January 21, 2009
I am in the same situation and would like to know your end result of what happened and need some advice, HELP!! Thanks
Balance Transfer Dummy
Saint Paul,Minnesota,
U.S.A.
what ever happened with the balance transfer?
#3Consumer Comment
Wed, January 21, 2009
I am in the same situation and would like to know your end result of what happened and need some advice, HELP!! Thanks
Balance Transfer Dummy
Saint Paul,Minnesota,
U.S.A.
what ever happened with the balance transfer?
#4Consumer Comment
Wed, January 21, 2009
I am in the same situation and would like to know your end result of what happened and need some advice, HELP!! Thanks
Balance Transfer Dummy
Saint Paul,Minnesota,
U.S.A.
what ever happened with the balance transfer?
#5Consumer Comment
Wed, January 21, 2009
I am in the same situation and would like to know your end result of what happened and need some advice, HELP!! Thanks
