- Report: #1413775
Complaint Review: Just fly.com - Summerside Prince Edward Island
Reported By:
Ripped Off Traveler -
Scotts Valley, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Just fly.com
Summerside, Prince Edward Island, Canada
Phone:
800-717-5015
Web:
Www.justfly.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Just fly.com Extended Travel Insurance policy is Not EXTENDED, it’s a lie. Summerside Prince Edward Island
I booked a ticket to travel for work on Sunday at 4:20pm. Monday I was told that the meeting was cancelled and my contract was terminated. I did buy the Extended Cancellation Policy, I called and waited 15 plus minutes on the phone but the customer service woman told me that my Extended Cancellation Policy was only good for 24 Hours?
I asked why would I even buy the policy if it were only good for 24Hrs? Isn’t that the normal time period for cancellation? She told me that the cancellation fee was 75.00 in addition to the 19.99 for the policy.
I asked to speak with the supervisor and she told me that they would just repeat the same information as what she told me. She then told me that she can reduce it to 50.00? I would also have 1 year to rebook through Justfly.com and it would have to be through the same airline (VIRGIN AMERICA) as I booked and I would have to pay any difference to my credit of 436.00.
This seems to be poor business practice to me! What a RIP OFF! Shouldn’t there be a law against this unfair Extended Cancellation Policy? I am not an expert in travel, but they are experts in ripping us off!
