- Report: #1379788
Complaint Review: Justfly.com - Internet
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Author Not Confirmed
Why?
Justfly.com
Internet, USA
Phone:
800-717-5015
Web:
justfly.com
Categories:
Business Rating:
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Justfly.com Lucy (screams and pounds #s at you) andLloyd (is it a coincidence that they have the same initial -- and is he really a supervisor with no additional information 52 minutes later?) Ripoff, Cancelled but not Refunded, hour of my life wasted, Don't Care Internet
I'd only used jutfly.com because I needed to use two different airlines (Alaska and American) and wanted/ needed the reduced rate.
I only learned later that I could have called American directly -- they're partners with Alaska and will meet or beat Justfly.com's price.
I found that I had made a flight on a week I didn't need to be there -- and cancelled within 24 hours.
Then, i got confused b/c they still showed a reservation and tried to change it -- only to find it was $400 in exchange fees (isn't that a RipOff?) for a $250 ticket.
I've got proof that they cancelled my reservation -- now they claim it's b/c it cancelled a reservation that didn't go thru b/c of a bad credit card
I content that they can't claim a reservation if it didn't go through and what they're showing is actually proof of my cancellation.
They disagree and kept me on the phone for 52 minutes and I was screamed at by Lucy, who not only spoke over me but hit the keys on the telephone so that neither could hear the other -- she would only repeat the same thing, then tell me that the "supervisor" would say the same thing. At first, she gave him my surname, then she called him "Lloyd" -- all very suspicious.
It's outrageous to have cancellation fees more than the original ticket AND to have them so dishonest that they won't honor the cancellation that THEY show is real.
I'll be calling my attorney in the AM -- small claims and royal hassle
NEVER use them -- it's not worth it. Call the airlines directly.
