- Report: #747464
Complaint Review: K. Hovnanian Homes - Red Bank New Jersey
Reported By:
K Hovnanian customer -
Claysville, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
K. Hovnanian Homes
110 W. Front St Red Bank, 07701 New Jersey, United States of America
Phone:
732-936-0849
Web:
www.khov.com
Categories:
Business Rating:
(0)
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K. Hovnanian Homes Summit Homes Does not honor their warranty, warranty dept employees extremely unhelpful Red Bank, New Jersey
We had issues with our K Hovnanian home from the time it was built 7 years ago: crack in the foundation, nail pops throughout the entire house, cracks in the walls around doors.
The foundation cracked before the final inspection, and we were told it had to get even bigger than it already was before they'd consider fixing it. The crack is bigger, and I can't even get a return call from the company.
We called them during the first year regarding the excessive number of nail pops, and we were told they were normal; even though drywall is supposed to be covered during the first year, they made it clear they would not repair nail pops. The first year also saw ceiling separation cracks in the second story, but they would not come out and fix that, either. They managed to ignore our complaints fora year - guess what? Long enough for the drywall warranty to expire. Now they say they won't even consider the additional structural problems within the home, because the house is 7 years old.
We continue to get worse drywall cracks, the foundation crack has never been fixed, and their customer service has got to be the worst I've ever encountered. The people who answer the telephones for their warranty department exhibit an unbelievably callous and apathetic attitude.
Their ignoring our problems with the home until after the warranty time was elapsed is simply unforgivable, and I would recommend you never use this company to build your home. I will be contacting the Better Business Bureau, the state's Attorney General's office, and the consumer complaints department of all other appropriate entities.
The foundation cracked before the final inspection, and we were told it had to get even bigger than it already was before they'd consider fixing it. The crack is bigger, and I can't even get a return call from the company.
We called them during the first year regarding the excessive number of nail pops, and we were told they were normal; even though drywall is supposed to be covered during the first year, they made it clear they would not repair nail pops. The first year also saw ceiling separation cracks in the second story, but they would not come out and fix that, either. They managed to ignore our complaints fora year - guess what? Long enough for the drywall warranty to expire. Now they say they won't even consider the additional structural problems within the home, because the house is 7 years old.
We continue to get worse drywall cracks, the foundation crack has never been fixed, and their customer service has got to be the worst I've ever encountered. The people who answer the telephones for their warranty department exhibit an unbelievably callous and apathetic attitude.
Their ignoring our problems with the home until after the warranty time was elapsed is simply unforgivable, and I would recommend you never use this company to build your home. I will be contacting the Better Business Bureau, the state's Attorney General's office, and the consumer complaints department of all other appropriate entities.
5 Updates & Rebuttals
voiceofreason
North Carolina,United States of America
May I humbly suggest to K Hovnanian:
#2Consumer Comment
Tue, September 20, 2011
1: That from now on you take care of such issues when first brought to your attention instead of making your customer's life a misery for SEVEN FREAKING YEARS!
2: That you correct whatever moral character deficits exists in your corporation that allowed this sorry affair to drag on SEVEN YEARS!
3: That you show how much you care BEFORE a customer is driven out of desperation to write you up here!
Then maybe your common stock won't be selling below $2.
K Hovnanian customer
Claysville,Pennsylvania,
United States of America
K-Hov did address our issues
#3Author of original report
Tue, September 20, 2011
K-Hov contacted me after this report was filed and sent an employee out to evaluate our issues. The gentleman they sent was extremely helpful and made sure that the truss lift issue which caused the drywall problems was corrected, as well as making sure the foundation crack was addressed.
We will see if the repairs work (it will take time to see if the 2nd story ceiling lifts again when the weather changes, and only time will tell if the foundation repair holds.)
We are extremely happy that K-Hov finally took the problems in our house seriously. We regret that it took filing complaints for this situation to be resolved.
K Hovnanian Homes - Ohio Division
Canton,Ohio,
USA
Situation Remedy
#4UPDATE Employee
Tue, September 20, 2011
We would like to thank our customer again for bringing this matter to our attention. We are happy to report that the situation has been remedied and our customer has communicated their pleasure with K. Hovnanian Homes.
K. Hovnanian Homes - Ohio Division
voiceofreason
North Carolina,United States of America
Let us all know how this turns out
#5General Comment
Tue, July 05, 2011
We all want to know if this publicly traded major corporation does right by you, or even makes an honest attempt to.
K Hovnanian Homes - Ohio Division
Canton,Ohio,
USA
Thank You For Your Inquiry
#6UPDATE Employee
Tue, July 05, 2011
We want to thank our customer for bringing these items to our attention. We are in direct contact with the customer and attending to their needs.
Thank you,
K Hovnanian Homes - Ohio Division
