Ripped off wife
St. Anthony,#2Consumer Comment
Tue, October 06, 2009
All anyone needs to do is to google 'kaiser kills' to hear a lot more about Kaiser care than glowing reports about JDPOWER AND ASSOCIATES and other $$ related data bases.
I did find out that one good resource for businesses that you have questions, complaints or problems with is the BBB.
Due to Kaiser's 'care' of my husband's last week of life I've spent the past 9 months traumatized and waist high in legal, law enforcement, probate business after having my husband's body 'given away' to those who had no rights to claim him. By Kaiser's head of ICU who got to use the 'privacy' card to deny me the information about what 'electronic communication' he received allowing him to do so.
It'll all come out in the wash or spin cycle but in the mean time AND I DO MEAN MEAN TIME-I've been where nobody should have to go due to Kaiser's policies and 'deciders'.
And the one who would be the best help in all of this is DEAD.
Jj
Portland,#3UPDATE Employee
Fri, July 31, 2009
I am sorry about your experience. I have worked for KP for 4 years. I was heard many stories about how bad they were and experienced it once myself. But let me tell you the crap happens in the community too. One thing about KP is that you need to be able to advocate for yourself if you think your not getting the care you should. We have evidence based, medical team approach to care. Check out the articles in PORTLAND MONTHLY magazine. Non-Kaiser Doctors would go see Kaiser doctors if they needed to see a doctor. Just to be a KP doctor is not easy. We only pick the best. We only take 1 out of 8 applicants and even after they are "IN" they still have a 3 year path. I have the "INSIDE" information now that I work there. They are VERY dedicated to their members. They are not about making money... we are a non-profit. It isn't just me that thinks so highly of Kaiser but JD Power Assoc. thinks so too. Check out TIME Magazine for this week. Even President Obama likes Kaiser and is using our integrated healthcare model as the model for healthcare reform. I know it is frustrating to wait for an rx. If you don't want to wait... use the mail order pharmacy. It will come right to your door and for maint. medications, for two co-pays you get three months worth of medication. That can equal four free months of medications delivered to your door! Our docs don't get paid for pushing pills or for seeing so many patients in a day. Satisfaction is key. If you don't complain... we don't know the issues. Call membership services and tell them you want to make a complaint. All the calls are recorded so they can't tell you they won't log your complaint. It goes into a system and has to be reviewed. If you have KP through your employer and have had no success with trying to get things resolved on your own... go to your HR department and ask their help. They will call the account manager at Kaiser and get things resolved. I cringe everytime I go to the dr. myself and hear the employees state their opinions about co-workers. It is stupid. If they don't like their jobs they should not work there! As an employee I can assure you that we DO have your best interest at heart. I take pride in my work and I know everyone in my department does. I hate to hear stories like yours. All I can do is urge you to talk to the account manager who services your account. Being that this was posted a few years ago it might be a mute point... but maybe if anyone else reads this it will help them.