Complaint Review: Kaplan University Online - Internet

 Back in 2009 I had heard a friend talk about getting her degree online via Kaplan University. I thought about doing the same thing wanting to get my degree in Paralegal Studies. I contacted Kaplan and explained what I wanted to do. After going over everything with me I chose to register. I explained to them that I am facing layoff within a few weeks so I cannot enroll and be expected to pay anything while being out of work. The enrollment advisor told me other than the registration fee, I will not have to pay for anything. So I enrolled. Sure enough within a week or two after enrolling I was laid off. I started online classes and was doing great until the following month or two i started getting calls from Kaplan stating that I had a billing problem. I called them and they told me I owed the 1000+ dollars in tuition. I told them how is that when student loans was supposed to cover everything and that I specifically told my enrollment advisor I would not enroll if I had to come out of pocket for any amount. The rep told me they would look into it and call me back. Sure enough a day or so later they called and told me that it was a problem with how my loan was submitted, they fixed and I owe nothing.

A few months calls started coming in again and the same thing happened, same excuse they gave me, they fixed and we were down. In the almost 2 years I attended, I received numerous calls, emails about being behind in payments, and I again explained the situation and what I was told. Each time they magically fixed my student loan and were paid. Towards the end of 2010, I spoke to one person who while I was on the phone, supposedly fixed everything so that I would not have any problems. I was at least 3 months away from finishing my schooling. I had been on the Presidents and Deans list the entire time I attended Kaplan, so my dedication and heart was into my studies. A few weeks away from completing the classes I was in at the time, I was kicked out of Kaplan for non-payment. Mind you, I was unemployed for over a year. Had a mortgage I could not fully pay which eventually I lost to foreclosure, and they kicked me out for non-payment despite the fact that an enrollment advisor told me I would not have to pay out of pocket. Student loans would cover everything. I tried to get them to take me back to no avail. A month or two after being kicked out, I started recieving emails from Kaplan asking me to sign a promissory Note, which I never signed one to begin with for them. They tried, and after I researched, I came to the conclusion that I never signed one because the enrollment advisor did as I asked, which was I was not enrolling if I was possibly going to pay out of pocket. He suckered me and he suckered the school because technically I do not owe them anything nor should I owe the government. I checked my credit report and never saw anything nor did I receive any calls from Kaplan regarding the money they allege I owe them. Not a thing, whihc confirms for me they cheated me. My question for anyone here, if that is the case, can I ask the Federal Government or even Kaplan to refund the loans?? Either to me or directly back to the government?