Kar Connection
Little Ferry,#2REBUTTAL Owner of company
Tue, December 21, 2010
We, Kar Connection, were just made aware of this complaint by a satisfied customer of ours and that is why no rebuttal was every made prior to today. Kar Connection has been in business for over 15 years and has never been reported by anyone on any site.So when we were informed about this we were very upset, to say the least. As owners, we felt as though we had taken care of the problem the customer was complaining about. We didnot use the scanner to try to get rid of the problem. We used it so we can try to find out what and if any thing was wrong with the car. We did replace the old sensor with a new one. Unfortunately, it took 2 attempts to correctly diagnose the problem. And I truly believe that the customer was upset becuase the customer had to return to our mechanic 2 times in order to fix the problem. We did finally fix the problem and the car didpass inspection.Please note we donot guarantee inspection on any vehicle that has over 130,000 miles!This issue never went to court. Kar Connection feels as though this post has falsely accused them of a scam! We did the right thing in fixing this problem. The customer paid nothing out of his pocket for any of the repairs! Kar Connection took careof the problem!