Karl
Not Applicable,#2REBUTTAL Owner of company
Thu, February 21, 2008
Sirs, My name is Karl Moore, I was made aware of this post -- and am happy to provide a rebuttal. Firstly, allow me to state that this is one of three separate reports posted on the same day by "Manny" of Littleton, Colorado. I'm sorry that Manny has decided to spam the RipOffReport.com site in that way, however am happy to provide a response. Anyone researching White Cliff, the WCCL Network, or myself, will find that the organization is incredibly transparent. Every individual can learn about myself online at http://www.karlmoore.com/ I am certainly not a shady character hiding in the corner of a dark room. I run many open forums, where customers openly discuss their experiences with our products (such as http://www.mywriterscircle.com/). You can also learn more about me at http://www.karlradio.com/ and http://www.karlblog.com/ and http://www.karlforum.com/ As this customer has not provided details of their order, I'm unable to comment on the specifics. However some of the comments made in this report are quite simply lies. Firstly, our contact information is plainly given online. You can reach our homepage at http://www.wcclnetwork.com/ -- you can even read about our charity work, or see photos of me helping out distributing to charities here (for example): http://www.karlblog.com/blog/2007/04/rak-14-youve-already-donated.html The idea that we hide in any way is ridiculous. We do have a dropship address in the US, but that's mainly to make it easier for customers in the States to reach us. (Yes, we're UK based. We never hide that. Arguably the UK has more stringent trading laws than the US!) The idea that we never send out physical packages is untrue. We have a distribution house in the UK and two in the US. And we send many hundreds of packets out every single week! The "Alan" referred to is the site manager of myHelpHub.com, however he is not the only person behind the site. We have five incredibly competent support individuals providing around the clock assistance. If Manny believes that I personally have the time to answer all of the support queries, as suggested in one of her messages, I'm afraid she's very sadly mistaken. I am not Alan. The WCCL Network is a network of many, many different products, covering many key markets. We have over 600,000 customers, around the same number of newsletter subscribers, over 13,000 active affiliates, and a very, very, very healthy customer satisfaction level. We keep trying to produce high quality software products at low prices. We also *always* honour any refund guarantees made on our sites. The idea that we don't is simply crazy. If any site promised a refund in such open terms as ourselves, the credit card company would simply reverse the transaction. Simple. So would SWREG. Or PayPal. And before long, our accounts would be suspended. Sorry, Manny... That's just not us, and I believe you are aware of that :) Regarding the post where Manny states that there is no working e-mail address for myself, that is also incorrect. Anyone can get in touch with me at [email protected] (put "Karl Moore" in the body of the message to ensure it gets past my spam filter). This information is published at http://www.karlmoore.com/official/contact/ I often get customers write to me directly, usually to offer support owing to the free products we offer -- and I'm always happy to assist. Anyone that has dealt with me knows that. I rarely write rebuttals, and will not be posting a follow-up. However, I hope this has helped level the rather slanderous claims of Manny -- and that individuals reading this will be assured of our impeccable service levels. If not, write to me direct -- and I'll help you myself :) Best wishes, Karl http://www.karlmoore.com/
Karl
Not Applicable,#3REBUTTAL Owner of company
Thu, February 21, 2008
Sirs, My name is Karl Moore, I was made aware of this post -- and am happy to provide a rebuttal. Firstly, allow me to state that this is one of three separate reports posted on the same day by "Manny" of Littleton, Colorado. I'm sorry that Manny has decided to spam the RipOffReport.com site in that way, however am happy to provide a response. Anyone researching White Cliff, the WCCL Network, or myself, will find that the organization is incredibly transparent. Every individual can learn about myself online at http://www.karlmoore.com/ I am certainly not a shady character hiding in the corner of a dark room. I run many open forums, where customers openly discuss their experiences with our products (such as http://www.mywriterscircle.com/). You can also learn more about me at http://www.karlradio.com/ and http://www.karlblog.com/ and http://www.karlforum.com/ As this customer has not provided details of their order, I'm unable to comment on the specifics. However some of the comments made in this report are quite simply lies. Firstly, our contact information is plainly given online. You can reach our homepage at http://www.wcclnetwork.com/ -- you can even read about our charity work, or see photos of me helping out distributing to charities here (for example): http://www.karlblog.com/blog/2007/04/rak-14-youve-already-donated.html The idea that we hide in any way is ridiculous. We do have a dropship address in the US, but that's mainly to make it easier for customers in the States to reach us. (Yes, we're UK based. We never hide that. Arguably the UK has more stringent trading laws than the US!) The idea that we never send out physical packages is untrue. We have a distribution house in the UK and two in the US. And we send many hundreds of packets out every single week! The "Alan" referred to is the site manager of myHelpHub.com, however he is not the only person behind the site. We have five incredibly competent support individuals providing around the clock assistance. If Manny believes that I personally have the time to answer all of the support queries, as suggested in one of her messages, I'm afraid she's very sadly mistaken. I am not Alan. The WCCL Network is a network of many, many different products, covering many key markets. We have over 600,000 customers, around the same number of newsletter subscribers, over 13,000 active affiliates, and a very, very, very healthy customer satisfaction level. We keep trying to produce high quality software products at low prices. We also *always* honour any refund guarantees made on our sites. The idea that we don't is simply crazy. If any site promised a refund in such open terms as ourselves, the credit card company would simply reverse the transaction. Simple. So would SWREG. Or PayPal. And before long, our accounts would be suspended. Sorry, Manny... That's just not us, and I believe you are aware of that :) Regarding the post where Manny states that there is no working e-mail address for myself, that is also incorrect. Anyone can get in touch with me at [email protected] (put "Karl Moore" in the body of the message to ensure it gets past my spam filter). This information is published at http://www.karlmoore.com/official/contact/ I often get customers write to me directly, usually to offer support owing to the free products we offer -- and I'm always happy to assist. Anyone that has dealt with me knows that. I rarely write rebuttals, and will not be posting a follow-up. However, I hope this has helped level the rather slanderous claims of Manny -- and that individuals reading this will be assured of our impeccable service levels. If not, write to me direct -- and I'll help you myself :) Best wishes, Karl http://www.karlmoore.com/
Karl
Not Applicable,#4REBUTTAL Owner of company
Thu, February 21, 2008
Sirs, My name is Karl Moore, I was made aware of this post -- and am happy to provide a rebuttal. Firstly, allow me to state that this is one of three separate reports posted on the same day by "Manny" of Littleton, Colorado. I'm sorry that Manny has decided to spam the RipOffReport.com site in that way, however am happy to provide a response. Anyone researching White Cliff, the WCCL Network, or myself, will find that the organization is incredibly transparent. Every individual can learn about myself online at http://www.karlmoore.com/ I am certainly not a shady character hiding in the corner of a dark room. I run many open forums, where customers openly discuss their experiences with our products (such as http://www.mywriterscircle.com/). You can also learn more about me at http://www.karlradio.com/ and http://www.karlblog.com/ and http://www.karlforum.com/ As this customer has not provided details of their order, I'm unable to comment on the specifics. However some of the comments made in this report are quite simply lies. Firstly, our contact information is plainly given online. You can reach our homepage at http://www.wcclnetwork.com/ -- you can even read about our charity work, or see photos of me helping out distributing to charities here (for example): http://www.karlblog.com/blog/2007/04/rak-14-youve-already-donated.html The idea that we hide in any way is ridiculous. We do have a dropship address in the US, but that's mainly to make it easier for customers in the States to reach us. (Yes, we're UK based. We never hide that. Arguably the UK has more stringent trading laws than the US!) The idea that we never send out physical packages is untrue. We have a distribution house in the UK and two in the US. And we send many hundreds of packets out every single week! The "Alan" referred to is the site manager of myHelpHub.com, however he is not the only person behind the site. We have five incredibly competent support individuals providing around the clock assistance. If Manny believes that I personally have the time to answer all of the support queries, as suggested in one of her messages, I'm afraid she's very sadly mistaken. I am not Alan. The WCCL Network is a network of many, many different products, covering many key markets. We have over 600,000 customers, around the same number of newsletter subscribers, over 13,000 active affiliates, and a very, very, very healthy customer satisfaction level. We keep trying to produce high quality software products at low prices. We also *always* honour any refund guarantees made on our sites. The idea that we don't is simply crazy. If any site promised a refund in such open terms as ourselves, the credit card company would simply reverse the transaction. Simple. So would SWREG. Or PayPal. And before long, our accounts would be suspended. Sorry, Manny... That's just not us, and I believe you are aware of that :) Regarding the post where Manny states that there is no working e-mail address for myself, that is also incorrect. Anyone can get in touch with me at [email protected] (put "Karl Moore" in the body of the message to ensure it gets past my spam filter). This information is published at http://www.karlmoore.com/official/contact/ I often get customers write to me directly, usually to offer support owing to the free products we offer -- and I'm always happy to assist. Anyone that has dealt with me knows that. I rarely write rebuttals, and will not be posting a follow-up. However, I hope this has helped level the rather slanderous claims of Manny -- and that individuals reading this will be assured of our impeccable service levels. If not, write to me direct -- and I'll help you myself :) Best wishes, Karl http://www.karlmoore.com/