Complaint Review: Kase Parking Enforcement - Boise Idaho

You are right about one thing. You didn't say you had a legal right to TWO spaces, you said you had a legal right to ONE space.

But beyond that you keep talking about rights, what should be, and what they need to do.  This is a typical entitlement attitude.

This company is just following the rules set down by your management. If the management told them that any car where a valid permit is not visible can be towed, then if you don't have a permit visible you can be towed. If the managment company wants to make an exception it is up to them to relay that to the parking company. YOU do not have the authority to modify the contract between the towing company and the landlord. If the landlord refuses to do that then that is an issue between you and the managment company.

But then you made this statement.

The fact is my lease agreement does NOT prohibit cars (with parking privileges) with covers in its lease rules from parking at the apartment overflow parking facility where I rent.

- Does it specificaly state that they are allowed? Does it specicifcally state that they are exempt from the rule where a valid permit must be visible?  Does it state how a permit needs to be displayed in the event you are using a cover?  If so and you are following those rules, then yes you do have a valid complaint and could go after the towing company(and possibly your landlord) if your car is towed.  If not...it goes back to your issue is with your landlord allowing you to make an exception.

I wish Kase would learn how to read English. I actually was refering to the time I had reported to this company over the telephone about ANOTHER car that was taking up two spaces. Quite to the contrary, I feel that a car that is taking up two spaces at my OWN rented home should, in fact be towed away. Of necessity, I have to park my own car in overflow because my roomie is using the assigned parking space for my unit which is a deal between him and me.

The fact is, this company does not like tenants (of apartment lease agencies "contracted" with them) to call their telephone number which is actually posted on a sign at my complex. They don't like to be bothered with telephone calls about [UNCOVERED] cars parked in my complex which are either not OBVIOUSLY displaying a parking hang tag on the mirror or about vehicles which are not properly parked as in the case of occupying two spaces. So I don't get it. What I have been reading about this company on line is that they seem overzealously boot-happy and tow-happy yet one doesn't dare call them to REPORT wrongfully-parked cars lest the reporterer gets rudely yelled at and hung up on. So, go figure this illogical insanity.

The fact is that every time I am annoyed with cars that are wrongfully depriving me of a space to park at my complex and have told my apartment manger about it, my landlord always refers me to Kase to call them on the phone. But I can no longer do that because of the rude treatment, so I am now cornered. There have been times where I had to put my car out on the street overnight because some jerk was taking up two parking spaces or the only space that was available was under a confounded pine tree. I value the paint on my nice car and would rather park it out on the street in a spot free of pine trees if push were to come to shove. I am afraid to use my new car cover in my complex (which I apparently had wasted money on and can't return) because I am scared I might otherwise one day find out my car was towed by some jerks (after having filed a police report for possible auto theft) and get stuck with a bill from $85 to $500 to get my car back from these clowns which I may or may not be able to collect in small claims court.

There should clearly be a criminal, if not civil, law against companies which tow or boot cars on private property which in fact, do have possession of a valid permit or landlord permission to park there, regardless whether the car has a cover. No parking outfit should have the right to boot or tow a car over a mere car cover issue. Are they too lazy to even lift the cover to verify there is a parking hang tag on the rearview mirror? What might a law court judge think about this?

In the winters here in Boise, it may snow and completely cover the parked cars up anyway. Would Kase boot or tow folks on account of weather conditions which would not make parking hang tags clearly visible without first scraping the ice off the windshield? I wonder.

I mean putting a boot on a covered car would involve more labor than lifting the front of the car cover up to check for a permit. But of course, this company would rather, according to its email message to me, just boot or tow people to screw them out of money and use the cover's "blocking the view of the permit" as a lame excuse to do so. The fact is, they make no money to merely lift up the front of a car cover only to find out there is a valid hang tag on the rearview.

Perhaps I could attach the permit to the exterior of my car cover but that does not seem like a very good idea. Somebody could easilly steal the permit.

The fact is my lease agreement does NOT prohibit cars (with parking privileges) with covers in its lease rules from parking at the apartment overflow parking facility where I rent. I have read them and I am not stupid or illiterate.

It is very funny how you left off the original message you sent them and then tell us you didn't make any threats.  Anyways as to your "entitlement" attitude.

Can I sue this money-grubbing unscrupulous parking company?

Sue them for what? They are contracted by the apartment management not you.  Their response actually raised a very legitimate point.  Why isn't your apartment management communicating their approval of you using a cover on your car?  In fact "legally" speaking you can't override a written contract with a "verbal" statment and it can only be modified by someone who has the authority to do that.  Which I can just about guarantee is not you.  

Then you bring up how you have a "legal right" to 2 spaces.  I wouldn't be so sure how far your "legal" rights go on that, as it is also probably fully revokable and changeable by the management if conditions warrant.  But since  you are talking about "legal rights", did any of these rights require you to have a valid permit displayed?

If you are required to have a valid permit dieplayed and you do not..they have every "legal" right to tow it per the agreement with the managment compay.

As to this statment you made...

I will feel free to take it up with my landlord..

STOP right there. Yes, take it up with your landlord and have them communicate to the company their approval for the use of the car cover (presumably) without a permit being displayed.  If you have the approval as you state, this should be a non-issue that you are making a mountain out of a mole hill on.