- Report: #670021
Complaint Review: Kay Jewelers - Las Vegas Nevada
Reported By:
Colin -
Las Vegas, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Kay Jewelers
4300 Meadows Ln Las Vegas, 89107 Nevada, United States of America
Phone:
702-878-4133
Web:
Categories:
Business Rating:
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Kay Jewelers Sold me $400.00 gold necklace that contains no gold Las Vegas, Nevada
About 2 years ago I purchased an 18" White Gold necklace from Kay Jewelers in the Meadows Mall in Las Vegas, NV. It was on sale for $400.00 at half price from original $800.00
A couple of months ago my financial situation worsened due to continued unemployment and I took the necklace to a pawn shop to see what I might be able to borrow on it. The clerk proceeded to put the necklace through the acid test then turned to me and said there was no gold present in the necklace. I asked him to repeat the test but the result was the same.
I took the necklace to two other pawn shops with the same results, then went to a coin shop that dealt with bullion and asked them about the acid test that was used and was told that this was the most accurate means to determine if it was gold or not.
I then returned to the store where I purchased the necklace and asked to speak to the manager after explaining my concerns. At that point, everybody who only moments before were all smiles suddenly became very rude and treated me like I was some sort of troublemaker or worse.
When the manager did finally come to me there was no greeting, no introduction, he just made it clear that I was bothering him. When I explained to him what I had learned about the necklace he laughed and told me that they were a reputable jeweler and such a thing was not possible. I asked him if he had any means of testing it and was told that the store had no testing capabilities. He then took the necklace from and looked at it through a loupe and handed it back to me smiling and said, "It's stamped 14K so it's gold". I told him anybody could stamp something like that if they really wanted to and perhaps they themselves were ripped off by whoever supplied them the necklace. He then laughed and walked away without another word. No offer to have the necklace tested by their own methods or anything. Our meeting was at an end.
So now I am stuck with a worthless piece of metal and the manager of the store settling everything by stating that they are reputable and that it says it's gold so it is gold.
The only satisfaction I get is that I never miss an opportunity to tell people about Kay Jewelers and what I received and how I was treated after purchasing this necklace and one Bulova watch and one Citizen watch.
How are they able to remain in business? I have read countess stories on other forums about their dishonest practices concerning products, warranties, and service.
2 Updates & Rebuttals
Steve
Bradenton,Florida,
U.S.A.
You have MANY options here!
#2Consumer Suggestion
Fri, December 10, 2010
There are so many options here and there is no way in hell I would let them get away with that crap.
File a police report! Misrepresentation is CRIMINAL in some cases. I believe in NV as I used to live in Vegas, the amount that makes it criminal fraud is anything over $250.
Go to an investigative news channel with your story. Like "8 on your side" or one of those.
Get the store managers name and updtate your report with his full name to be sure to involve him in the fraud and/or the coverup of the fraud.
Contact the corporate office and be sure they know they are listed on RIP OFF REPORT.
Small claims court is a viable option. Do you have your reciept? The costs are minimal to file and you don't need a lawyer.
Or, you can stand outside the store and tell every walk in customer your story.
Robert
Irvine,California,
U.S.A.
So
#3Consumer Comment
Fri, December 10, 2010
Do you still have the original receipt that would prove you bought it from them?
Because if it is actually stamped 14K gold, your receipt shows you bought a "gold" necklace, an you have proof it is not gold. You have a very good case to go after them for fraud. At the very least you would probably get what you paid for it back. For the $400 you paid you could handle this in Small Claims without any lawyers.
