Cory
San Antonio,#2Consumer Suggestion
Fri, August 05, 2011
I have many customers with "new" watches that stop working after just a few months of ownership. I test the battery and find they are weak or dead because they've been in the jeweler's showcase for a couple of years. Take your watch into a local, competent watch shop or jeweler and have them check the battery. There's no telling how long the watch has been sitting around in Kay's showcase. Most new movados I've seen have a sticker on the back that have a date when either the original battery(cell) was installed or when to install the first replacement. I charge $10 for a cell. Some places charge up to $35. What did they tell you when you sent it back for repair?
Edgeman
Chico,#3General Comment
Fri, August 05, 2011
And you are a little drama queen.
Kay didn't rip you off. They stuck to their established policy that was in place when your wife made the purchase. It is not the fault of Kay that your wife did not confirm that the watch worked when she purchased it. It is also not Kay's fault that your wife let it sit around for weeks until your anniversary came around.
I realize that you are butthurt because Kay didn't roll over and change their policy to suit your whims but any other chain jewelry store would have done the same thing. Do not expect corporations to change their policies just because you told them to. It may also behoove your wife to understand a store;s return policy before she buys anything.
No ripoff here, just a self important whiner.