- Report: #75038
Complaint Review: Keepsake Expressions - Tucker Georgia
-
Author Confirmed
Why?
Keepsake Expressions
2632 Mountain Industrial Boulevard Tucker, 30038 Georgia, U.S.A.
Phone:
770-323-9993
Web:
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Business Rating:
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Keepsake Expressions ripoff Took money out of my checking account and never delivered goods. I do not have money to waste and give away. Tucker Georgia
*Author of original report: the check is in the mail, yeah right
*Author of original report: The only time I was taken serious was coming to this site
*Author of original report: The only time I was taken serious was coming to this site
*Author of original report: The only time I was taken serious was coming to this site
*Author of original report: The only time I was taken serious was coming to this site
I am in dispute with a company called Keepsake Expressions, Inc., located at 2632 Mountain Industrial Blvd, Suite C, Tucker, GA 30084. I responded to an e-mail advertisement (this is not my first time dealing with this company) about a Summer Layaway Offer Extended Plan.
This was initially started in May and to date they still have not sent my products or refund my money. I called the company in Aug/Sept. to inquire about taking
out the last draft payment. I was then told of the managerial changes that had taken place and that my order would be fulfilled. This was after leaving messages at number that is now disconnected.
I just happen to call and reached a live person instead of a recording. On October 14, 2003 I received an e-mail from Kimberly Smith (VP Customer Development) apologizing about the delay. The e-mail address associated to this company is expired since that are over their quota. The original telephone number and toll-free numbers have been disconnected ((770) 491-8333 and (877) 453-3773). This is not acceptable and bad business relations.
I made another call to the company on December 7, 2003 at 10:30 pm (a recording informed of the new number and its associated to a Bailey Lenell, located at 2927 Athena Ln., Lithonia GA 30038) and after threatening to make a formal complaint, I then reached Kimberly. She told me that they do not ship direct that they deal with another distributor and she was going to find out the delay and call me on Monday, December 8, 2003. Ms. Smith once again has sent out some misguided information. I left several messages until they decided to turn off the answering machine. The one piece that I was interested in purchasing was a Summer Special worldwide and now the piece is not available.
I have filed a complaint with the Better Business Bureau. I have noticed that they have received two (2) complaints and have settled one and chose to ignore the other one. There is no effort on their part to help me, so Ms. Latricia Smith, known as the President and Ms. Kimberly Smith, Manager / Customer Service is fraudulent.
I do not have money to waste and give away. Any way that you could assist me would be greatly appreciated. I have attached copies of e-mails and the invoice that prove what I am saying is legitimate. To make matters worse, she's an attorney who returned back to work.
Sharon
Jamaica, New York
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This was initially started in May and to date they still have not sent my products or refund my money. I called the company in Aug/Sept. to inquire about taking
out the last draft payment. I was then told of the managerial changes that had taken place and that my order would be fulfilled. This was after leaving messages at number that is now disconnected.
I just happen to call and reached a live person instead of a recording. On October 14, 2003 I received an e-mail from Kimberly Smith (VP Customer Development) apologizing about the delay. The e-mail address associated to this company is expired since that are over their quota. The original telephone number and toll-free numbers have been disconnected ((770) 491-8333 and (877) 453-3773). This is not acceptable and bad business relations.
I made another call to the company on December 7, 2003 at 10:30 pm (a recording informed of the new number and its associated to a Bailey Lenell, located at 2927 Athena Ln., Lithonia GA 30038) and after threatening to make a formal complaint, I then reached Kimberly. She told me that they do not ship direct that they deal with another distributor and she was going to find out the delay and call me on Monday, December 8, 2003. Ms. Smith once again has sent out some misguided information. I left several messages until they decided to turn off the answering machine. The one piece that I was interested in purchasing was a Summer Special worldwide and now the piece is not available.
I have filed a complaint with the Better Business Bureau. I have noticed that they have received two (2) complaints and have settled one and chose to ignore the other one. There is no effort on their part to help me, so Ms. Latricia Smith, known as the President and Ms. Kimberly Smith, Manager / Customer Service is fraudulent.
I do not have money to waste and give away. Any way that you could assist me would be greatly appreciated. I have attached copies of e-mails and the invoice that prove what I am saying is legitimate. To make matters worse, she's an attorney who returned back to work.
Sharon
Jamaica, New York
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
5 Updates & Rebuttals
Sharon
Jamaica,New York,
U.S.A.
The only time I was taken serious was coming to this site
#2Author of original report
Tue, December 30, 2003
Like I stated, this should not have taken two (2) additional weeks. Considering the facts, if the check clears within three (3) days with no problems, I will settle the matter and let everyone know that Ms. Smith has made good on this debt only if there is no problem with the check. We have until Wednesday afternoon (12:00 noon) to settle. If my account is charged any fees for insufficient funds on Keepsake Expressions or Ms. Smith part, I will file the suit, its just a matter of changing the dates. The team I am working with is not very happy that I am waiting, but this is to really see if she is a woman of her word. I did not want this to turn nasty, but let's be reasonable. The only time I was taken serious was coming to this site. Truly, if the tables were turned, what would you do?
Sharon
Jamaica,New York,
U.S.A.
The only time I was taken serious was coming to this site
#3Author of original report
Tue, December 30, 2003
Like I stated, this should not have taken two (2) additional weeks. Considering the facts, if the check clears within three (3) days with no problems, I will settle the matter and let everyone know that Ms. Smith has made good on this debt only if there is no problem with the check. We have until Wednesday afternoon (12:00 noon) to settle. If my account is charged any fees for insufficient funds on Keepsake Expressions or Ms. Smith part, I will file the suit, its just a matter of changing the dates. The team I am working with is not very happy that I am waiting, but this is to really see if she is a woman of her word. I did not want this to turn nasty, but let's be reasonable. The only time I was taken serious was coming to this site. Truly, if the tables were turned, what would you do?
Sharon
Jamaica,New York,
U.S.A.
The only time I was taken serious was coming to this site
#4Author of original report
Tue, December 30, 2003
Like I stated, this should not have taken two (2) additional weeks. Considering the facts, if the check clears within three (3) days with no problems, I will settle the matter and let everyone know that Ms. Smith has made good on this debt only if there is no problem with the check. We have until Wednesday afternoon (12:00 noon) to settle. If my account is charged any fees for insufficient funds on Keepsake Expressions or Ms. Smith part, I will file the suit, its just a matter of changing the dates. The team I am working with is not very happy that I am waiting, but this is to really see if she is a woman of her word. I did not want this to turn nasty, but let's be reasonable. The only time I was taken serious was coming to this site. Truly, if the tables were turned, what would you do?
Sharon
Jamaica,New York,
U.S.A.
The only time I was taken serious was coming to this site
#5Author of original report
Tue, December 30, 2003
Like I stated, this should not have taken two (2) additional weeks. Considering the facts, if the check clears within three (3) days with no problems, I will settle the matter and let everyone know that Ms. Smith has made good on this debt only if there is no problem with the check. We have until Wednesday afternoon (12:00 noon) to settle. If my account is charged any fees for insufficient funds on Keepsake Expressions or Ms. Smith part, I will file the suit, its just a matter of changing the dates. The team I am working with is not very happy that I am waiting, but this is to really see if she is a woman of her word. I did not want this to turn nasty, but let's be reasonable. The only time I was taken serious was coming to this site. Truly, if the tables were turned, what would you do?
Sharon
Jamaica,New York,
U.S.A.
the check is in the mail, yeah right
#6Author of original report
Mon, December 29, 2003
The owner/president Latricia Smith contacted me 12/15/03 around 7:00 pm Eastern Time. She promised to pay off this debt and that it was an error and she would mail out the check tomorrow. Since then, I had to make several calls to Ms. Smith regarding payment. Now she claims that she actually mailed it Tuesday, December 23, 2003. Still there is no check. It has now been about two weeks and Ms. Smith is still telling lies. She claimed that she mailed it from her job and they only have one mail service per day. Now, what kind of law firm does she work out of and she claims that she never mails anything from her job, but she decided to mail this mystery check. She also informed me that she has an attonery now. due to the Holiday season it should reach me by 12/31/03. I asked her was she prepared to clear this up today via Western Union and that I there is someone down in Georgia today to file papers against her personally and her company. She is suppose to call me back, but no word. She is a very big liar and now she wonders why her business partners screw her. The contact number for Ms. Smith is 770-722-2554
