Donald
Caldwell,#2Consumer Suggestion
Fri, March 13, 2009
I live in Idaho and also have a home warrenty through American Home Shield. When we first moved into our home we had an air conditioner stop three weeks after move in date. We were upset that AHS told us that it was "neglect" and even MORE UPSET that our "home inspector" didn't go back to check the air conditioning after the temp went up and it stopped raining. Since that time we have had no problems with any of their services. We found we had a 6" crack in the heat condenser of our furnace. It was replaced 2 days after the new part was received. This work was done when two other companies would not do it. Also, we learned that there have been at least 2-4 companies that have been FIRED by AHS due to poor workmanship and/or unreliability. Hope this helps.
Jodi
Cincinnati,#3Consumer Comment
Thu, February 19, 2009
It specifically says that in her contract that AHS will only repair systems that were in good working order at the time of the purchase. AHS would go bankrupt if a consumer could buy a home with everything broken and then replace or repair it all. Wow what a deal that would be. Sellers would never have to fix anything before inspection. For $500 they could just buy a warranty and save tens of thousands! People need to at least have the basic knowledge of how business and the world turns. You can't get something for nothing. She needs to go after the seller if they indeed did not keep thier contract or not disclose problems.
Mary Jane
OXFORD,#4Consumer Comment
Mon, July 07, 2008
This is a rebuttal who told "Linda" and her daughter Stormy that they had no right to go after American Home Shield. NOT SO! When a home warranty is supplied as an incentive to buyers, it is understood that, especially with an existing home, it is the responsibility of the SELLER and the WARRANTY company to guarantee the items that will be fixed or repaired during the terms of the warranty. The warranty not only protects the buyer, but the seller, too, because if anything goes wrong during the listing period, the warranty company will repair or replace it. As far as "pre-existing conditions", the home warranty company's underwriting department has the right to inspect the home and refuse to cover certain items which are already in a state of disrepair. HOWEVER, once the contract is signed, in this case American Home Shield, the warranty company in this case, has the responsibility to abide by the terms of the contract. The only problem you have is this: by your own admission, you went through with the purchase of the home even though it didn't pass your own pre-settlement inspection. You NEVER should have done that. However, if Keller Williams' agent or agents intimidated you in any way into going through with the purchase, they are party to your suit, and you DO need an attorney. Good luck! Today, we filed our first claim with AMS on our primary home here in Pennsylvania, and I'm waiting to see how the repair or replacement of this dishwasher goes. Since AMS ALSO insures our home in Florida, to which we soon hope to move if we can sell this one, they are going to be in very hot water (I just realized: "hot water", dishwasher, ha ha) if they don't come through for us on our very first claim. By the way, my husband is ALSO a realtor, and if you had buyer representation, your buyer rep realtor should have handled any problems you had after the sale. You definitely need to have an attorney who will take this case on a contingency basis, because it sounds like you don't have much money left after trying to make this house livable, at the very least. Again, good luck! Watch this spot: I will be updating with a report on my experience with American Home Shield. The contractor for the dishwasher arrives tomorrow afternoon. Stay tuned! "Film at 11!"
Involved
Oldsmar,#5UPDATE Employee
Thu, June 26, 2008
Before you all set out to crucify those who are accused, perhaps you should take the time to hear both sides. Five plus years later, I stubbled across this site and complaint. I was closely involved in the transaction and had very close dealing with the buyer and agents. My recollection is a bit different than Linda's. You called them "Bastards." Did you ever stop to think about why someone with such a lengthy complaint was not of any interest to FREC or any attorney??? Be careful before jumping to conclusions. Buyers too, can be stereotyped. Ask yourself if you have ever known of anyone that was interested in sueing anyone and everyone. I would never suggest this is the case here...but why would no one take her case?
Gary
Missouri City,#6Consumer Suggestion
Sat, November 11, 2006
As a real estate and broker in Texas I agree with the other comments, get an attorney who is experienced in residential real estate law. You have been injured by the agents and inspector. In addition report them to the Florida Real Estate Commission as previously mentioned, but also file a formal complaint with the Florida Association of Realtors, they will have to defend themselves in front of their peers which will hurt them in many other ways. When you make your complaints and law suits don't sue or report only the agents and inspector. File against the entire brokerage, and each sponsoring broker, since these offices apparently are owned by one company they appear to have violated Florida law regarding notification of dual agency to consumers. At the same time Keller Williams Team Leaders have no real authority, again, go after the brokers and ownership! Good luck.
Gary
Missouri City,#7Consumer Suggestion
Sat, November 11, 2006
As a real estate and broker in Texas I agree with the other comments, get an attorney who is experienced in residential real estate law. You have been injured by the agents and inspector. In addition report them to the Florida Real Estate Commission as previously mentioned, but also file a formal complaint with the Florida Association of Realtors, they will have to defend themselves in front of their peers which will hurt them in many other ways. When you make your complaints and law suits don't sue or report only the agents and inspector. File against the entire brokerage, and each sponsoring broker, since these offices apparently are owned by one company they appear to have violated Florida law regarding notification of dual agency to consumers. At the same time Keller Williams Team Leaders have no real authority, again, go after the brokers and ownership! Good luck.
Gary
Missouri City,#8Consumer Suggestion
Sat, November 11, 2006
As a real estate and broker in Texas I agree with the other comments, get an attorney who is experienced in residential real estate law. You have been injured by the agents and inspector. In addition report them to the Florida Real Estate Commission as previously mentioned, but also file a formal complaint with the Florida Association of Realtors, they will have to defend themselves in front of their peers which will hurt them in many other ways. When you make your complaints and law suits don't sue or report only the agents and inspector. File against the entire brokerage, and each sponsoring broker, since these offices apparently are owned by one company they appear to have violated Florida law regarding notification of dual agency to consumers. At the same time Keller Williams Team Leaders have no real authority, again, go after the brokers and ownership! Good luck.
Gary
Missouri City,#9Consumer Suggestion
Sat, November 11, 2006
As a real estate and broker in Texas I agree with the other comments, get an attorney who is experienced in residential real estate law. You have been injured by the agents and inspector. In addition report them to the Florida Real Estate Commission as previously mentioned, but also file a formal complaint with the Florida Association of Realtors, they will have to defend themselves in front of their peers which will hurt them in many other ways. When you make your complaints and law suits don't sue or report only the agents and inspector. File against the entire brokerage, and each sponsoring broker, since these offices apparently are owned by one company they appear to have violated Florida law regarding notification of dual agency to consumers. At the same time Keller Williams Team Leaders have no real authority, again, go after the brokers and ownership! Good luck.
Michelle
Memphis,#10Consumer Suggestion
Fri, November 10, 2006
I agree with the other person who suggested you sue the realtors and/or sellers (if it's not yet outside your states statue of limitations time frame). It appears to me from what you said that the realtors & inspector were just out to get your money. It's horrible the way you were treated & those REA's should be held accountable. Well you can add misrepresentation of the home warranty contract to your list of problems with that realtor. The previous person was also correct in stating nothing pre-existing prior to your contract date with AHS would be repaired or serviced by AHS; it's normally stated in sec A that all systems and appliances are to be in good working order on the effective date of the contract. My REA also misrepresented the AHS contract when I bought my home stating you only have to pay a s/f and they'll repair or replace anything; just imagine the shock on his face & back peddling he did, when I told him I was working for AHS at that time. Hopefully things are better for you now since you've been able to take care of the repairs. When I bought my home 2 years ago I also had alot of problems due to my REA. Not only were there problems with the home which were never resolved as promised, there were allot of different issues with my 2 mortgages I didn't realize until I went back later & read my paperwork more closely. I sympathize with you & also my next REA as I've lived and learned what to look for next time.
Stormy
holiday,#11Author of original report
Wed, September 20, 2006
I submitted this for my mother on my account...She is Linda, I am her daughter Stormy. It is my house so she asked me to submit this at the time, even though it was technically in her name...The new report will give light to the situation. The people I contacted were unable to help anyway. I've repaired everything myself at my own cost.
Anne
Holiday,#12Consumer Suggestion
Mon, October 18, 2004
the best way to solve this problem is to contact FREC {FLORIDA REAL ESTATE COMMISION} they are very thorough at investing reports of realotor deception and do not tolerate any deception or abususe fof the realestate license. penalties can include reimbersment,license suspension or even revokation for severe enough offenses. FREC is locate in tallahasse, and you can write to them at THE DEPARTMENT OF BUSINESS REGUALATION 400 WEST ROBINSON ST ORLANDO, FL 32800 PHONE: 407-245-0800 good luck to you
Anne
Holiday,#13Consumer Suggestion
Mon, October 18, 2004
the best way to solve this problem is to contact FREC {FLORIDA REAL ESTATE COMMISION} they are very thorough at investing reports of realotor deception and do not tolerate any deception or abususe fof the realestate license. penalties can include reimbersment,license suspension or even revokation for severe enough offenses. FREC is locate in tallahasse, and you can write to them at THE DEPARTMENT OF BUSINESS REGUALATION 400 WEST ROBINSON ST ORLANDO, FL 32800 PHONE: 407-245-0800 good luck to you
Kathy
Houston,#14Consumer Suggestion
Thu, September 23, 2004
I am sorry to hear you are having so much trouble. I would find an attorneye who will help you deal with this problem. Who will take a % out of the amount. The have laws which protects the consumer like me and you. My husband and I had purchsed a home and later on we found termites and mold damange and leaks in our add on room. We had discovered the termites after 3 months of moving in. We had also discovered the leaks in our add on room. This past year we had our breaker box catch on fire. The hot water heater wasn't working. If we had only know about the previous information on this home we wouldn't be here today. There is such a thing that does stand ground and that is the sellers disclouser list. If they had lied and falsfied the documents. They are in a world of trouble. We hired an attorney for our case. If they were with holding information that is FRAUD !!!
Kathy
Houston,#15Consumer Suggestion
Thu, September 23, 2004
I am sorry to hear you are having so much trouble. I would find an attorneye who will help you deal with this problem. Who will take a % out of the amount. The have laws which protects the consumer like me and you. My husband and I had purchsed a home and later on we found termites and mold damange and leaks in our add on room. We had discovered the termites after 3 months of moving in. We had also discovered the leaks in our add on room. This past year we had our breaker box catch on fire. The hot water heater wasn't working. If we had only know about the previous information on this home we wouldn't be here today. There is such a thing that does stand ground and that is the sellers disclouser list. If they had lied and falsfied the documents. They are in a world of trouble. We hired an attorney for our case. If they were with holding information that is FRAUD !!!
Kathy
Houston,#16Consumer Suggestion
Thu, September 23, 2004
I am sorry to hear you are having so much trouble. I would find an attorneye who will help you deal with this problem. Who will take a % out of the amount. The have laws which protects the consumer like me and you. My husband and I had purchsed a home and later on we found termites and mold damange and leaks in our add on room. We had discovered the termites after 3 months of moving in. We had also discovered the leaks in our add on room. This past year we had our breaker box catch on fire. The hot water heater wasn't working. If we had only know about the previous information on this home we wouldn't be here today. There is such a thing that does stand ground and that is the sellers disclouser list. If they had lied and falsfied the documents. They are in a world of trouble. We hired an attorney for our case. If they were with holding information that is FRAUD !!!
Cory
San Antonio,#17Consumer Suggestion
Fri, July 16, 2004
I'm sorry to hear about your problems. I would go find a good attorney ASAP. The only thing I don't agree with is your take on American Home Shield. I've had them on several of my houses and have never had problems with them. I don't think they are there to repair pre-existing problems and from what you say your house has a large number of them. Contact the Fl dept. of Realty for a start. Sounds like a couple of crooked realtors in cohoots.