Complaint Review: Ken Garff Hyundai - Salt lake city Utah

You dodged multiple questions concerning the warranty. It is now apparent that you requested free service on an out-of-warranty vehicle. You do not have a legitimate complaint.

Yes, I know the definition of literally. You put “go to hell” in quotes; therefore, your comments were deceptive. Then later you wrote, “But instead, you gave me a rude answer that ‘we are not responsible for anything and go to hell’”. You actually lied when you wrote that.

Yes, the representative did say, “Batteries don’t have warranties on them” however, you interrupted him before he finished his sentence. He may have intended to continue with, ‘when sold with a used car’.

You have evaded my previous statements concerning Hyundai’s battery warranty. You have also evaded my statement regarding your claim of a 10-year/100,00 mile warranty.

You still have not told us if this was a new or used car sale. You still have not provided the model year or the current mileage. You still have not stated the terms of the written warranty.

I too listened very carefully to the entire recording you linked in one of your posts. Coast, who responded earlier, is right. The representative was not rude, but he was firm in his response. I did not hear the representative tell you "Go to Hell" at any point in the conversation. In fact, he explained the dealership policy well without showing any anger or frustration.

You plainly stated at the end the only acceptable response, according to you, was for the dealership to replace the battery.

This practice of overstating the dealership response and posting it online to force the dealership into some sort of replacement is 'social media blackmail' and an unsavory approach to your immediate issue. This social media practice is reprehensible in my opinion. It dilutes the power of valid complaints.

I find that your expectations are unreasonable for the maintenance of your vehicle.

Last point: when do you become responsible for the normal wear and tear of your own vehicle?  Immediately, unless you have a written warranty that states otherwise.

Here are my responses:

1. I wrote that he "LITERALLY" told us go to hell. I hope you know what is the meaning of literally and simply saying go to hell? At the end of the conversation when i told him "you are saying that you are not responsible for anything and telling us go to hell". His reposne: Thats how it is. He didn't responsded that's not what I'm saying.

2. Like I said its not about battery replacement. Its about conveying a message in a polite way. You are saying that you think he is firm not rude. Thats your perspective and I respect that. However, we didn't got that feeling and that is our perspective.

3. Regarding wear and tear/battery warranty. Okay, so imagine this. I'll sell you a laptop. I'll tell you that yes everything is working and its new. Next year you will come to me and say hey my battery is gone. I'll say we are not responsible for this. Then you will realize that "Battery was old one in the laptop and you never had any idea". My response: it worked when i sold you, now i've no responsibility.

As a buyer and consumer there is level of trust between both parties. I paid for that car. Its not free. From his side, he needs to put new parts or tell me whats under the hood. Like I told him, from next time may be we will have to take new car to another dealer and get checked. He said "you can do that". Then what trust and service this dealership is providing.

4. He said that batteries have no warranty. That is a lie. I just got a new battery yesterday that comes with 3 years no questions asked warranty. He never mentioned to me while selling this car that there is an old battery hooked to my car. 

5. Regarding social media blackmail. That is not my intention. I already got my battery changed. This guy acted very nicely before the sale of the car. Thats how most of the sales people are. Once they get their commission they won't help with other future problems. 

Thanks 

“I’m not sure if you have seen Ken Garff Hyundai’s advertisement saying ‘10 years or 100,0000 miles warranty’”

I didn’t see that on their website but I may have missed it. The Hyundai Motor Company’s website states their vehicles have a 10-year/100,00 mile powertrain warranty for the original owner and immediate family members. It appears you interpret that as a warranty on the entire vehicle.

That website also states the battery warranty is for 25% or 100% of the replacement cost (depending on the model year) for up to three years. You didn’t provide the model year and current mileage, or state if this was purchased as a new or used vehicle so it’s not possible to determine your warranty status with the information you provided.

“He told me that if I have any problems with this car ‘call me, call me if it is weekend, if is past our business hours, just call me’.”

You should not assume that ‘call me’ implies a warranty.

What are the terms of your written warranty?

I did not hear anyone say, “Go to Hell” in your audio recording. I paid extra attention to the recording at 2:18 but still did not hear it. The representative you spoke to was firm but not rude. He was correct that the battery was good at the time of purchase. A bad battery would not have functioned for over 15-months. Just because the battery failed does not mean it was bad at the time of purchase.

Thanks for your comment.

You are right. I forgot to attach the video. Here is the link: youtu.be/omvz0cfTQN8

I don't record videos in my life. In fact, this was my first time. I gave the sales person heads up that I'm going to record this. The reason I decided to record the conversation was because of his bad attitude and rude behavior. I paid full amount on this car and its not for free from Hyundai. I've the right to go and ask for each and every part as a customer and I don't care how much time it will take them to explain it to me.

This guy started the conversation by rudely saying "I cannot do anything". Like I said in the audio, there is a proper way of communicating. 

Thanks.

First of all IF this happened exactly as you said and are leaving nothing out, then yes they were probably wrong in the language they used.

BUT something says that there is probably more here.

First, why would you go into the dealer and start recording the conversation?  At the time you went in you gave no indication that they were going to give you any trouble.  So it seems a bit excessive that you would think to record them..unless you record everything in your daily life(which I think is a totally different issue).

But then you didn't post the audio clip(perhaps mistake or forgot...).  You apparently give a transacript of the first couple of exchanges but nothing else.  The biggest issue here is what led up to them saying "go to hell".  I am not talking about the few seconds before...the ENTIRE conversation.  As I doubt that it went from "THERE IS NOTHING THAT I CAN DO" to "GO TO HELL". without a few other exchanges between you two. 

Let us get back to the original issue...the battery.  Okay did your salesman say that he would take care of ANY issue that came up?   Because I can almost guarantee you that the battery, like other wear items, is NOT covered in any sort of MFG warranty.  So how long did he have to listen to you before he told you they can't do anything?  Of course if you have something in the written warranty that says otherwise..that changes this whole thing.

Now, there is often a separate warranty on the battery but you would need the terms of that, which should have been in the paperwork.  But it depends on if it is a full warranty or would be prorated.

Here is the link:

https://youtu.be/omvz0cfTQN8