Richard
Jeffersonville,#2Author of original report
Sat, October 27, 2012
After calling the Ken Towery main office about this incident, management promptly returned my call. We scheduled an inspection for 10/27/12 at 7:30 a.m. at the Jeffersonville, Indiana store.
Upon inspection the drivers side tie-rod did have slight play which was deemed questionable.
Management arranged an immediate repair at no cost to me. They explained in detail how the tie rod plays an integral part in tire wear and alignment and even had me go out into the shop area to feel the difference in tire movement before and after the tie rod replacement.
They were very helpful and professional throughout the whole process.
I would have deleted this report but unfortunately was unable to do so.
Thanks Ken Towery for taking care of this.