Christina
miami,#2UPDATE Employee
Fri, September 13, 2013
We are deeply sorry that this issue has caused so much distress to you, our valued customer, and looked into your complaint. After much review, we narrowed down the cause of the issue and where able to come up with a permanent solution. Being that a few months have gone by and we have not heard of any more issues with your lamp I hope that the issue has been permanently resolved. We greatly value your business, and we thank you for your patience and understanding. If you have any further questions or comments regarding this matter, please feel free to discuss it with me.
Yours in service,
Christina Segura
Service Manager
Kendall Mitsubishi
Rafael
Miami,#3Author of original report
Fri, September 28, 2012
It looks like they got the message not to take advantage of their clients, they call me today and offered to replace the Rear Back-up Light Housing, but this time they are going to try to repair it, so it won't keep happening again.... Let's see what happens, will keep you abreast!!!
Thanks guys!