- Report: #1366475
Complaint Review: Kenneths Auto Sales - New Caney Texas
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Kenneths Auto Sales
20127 FM 1485 West New Caney, 77357 Texas, USA
Web:
http://host.trustab.org/kennethsauto
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Kenneths Auto Sales Repo after 30 days New Caney Texas
I was buying a 2003 Chevy Silverado from Kenneths, On Pattie Williams (proclaimed owner, and on the bussines card is listed as the sole owner) adive I went to a local company, New Caney independent insurance to obtain insurance on the vehice. I paid $1000 to drive off in the truck then another $180 for insurance. the insurance company called me up about a week ago telling me the mail was rturned, this is when I looked at the tmep insurance card and saw they had put the wrong address, Thinking everything was still okay, I gave the insurance company the correct address even though they threatened me saying they would cancel my policy if they entered the info wrong in their systems again...Well here it is a week later and 730pm a tow truck shows up at my house saying they have a repo order because my truck has no insurance, I call Pattie and no response, the tow truck driver says he has no other number for Pattie and he wont leave without the truck, I show him my insurance card and say you are not taking the truck unless I speak to Pattie, so he then calls Pattie at home and gives me the phone, She advises me that my policy was canceled due to returned mail, I had already explained to her this insurance company was ignorant and made the mistake not me, telling her I just started a new job and would lose it if I let the truck go she advised me to let the driver take the truck, then call her with proof of insurance in the morning and I could get my truck back. 9am the next morning I get insurance going with a new company on the truck and call her, Her response was well sorry my husband who is the owner of the company told me not to give you the truck back. Now I find out that one of the guys in the tow truck wanted my truck for himself? Beware of Kenneths, you may think youre buying the vehicle but if one of their friends sees the vehicle and decides they want it they will come up with some reason to repo it, My truck had lapsed coverage for all of 12 hours in which time it didnt move because I got a ride with someone else to work. I spent almost $2000 on this truck and had it for a month only, If you do go to Kenneths do not go to New Caney Independent Insurance they will screw up and say its your fault.
2 Updates & Rebuttals
Patricia
New Caney,Texas,
USA
Failure to comply with Contract
#2REBUTTAL Owner of company
Wed, April 12, 2017
Failure to take care of your responsibility once you purchase a vehicle from KASI (or any dealership) is the result of your vehicle being repossessed == plain and simple
1) 1st payment default Automatic grounds for Repossession.
2) No Insurance is a breach of Contract that you signed. You had three days to correct this issue with the insurance company. Besides a payment was due as you had only paid for 30 days so the incorrect address has nothing to do with you not having Any Insurance. (You were aware that your policy was for 30 days only so just because they did not send you a bill does not mean that you don't pay for coverage to continue)
3) Made No attempt to contact KASI on any of these issues until we called you to let you know your payment was due
4) You have 20 days to pay the contract in full OR we can if we choose sell vehicle at auction and take you to small claims court for balance due OR you can walk away and we can do as we please with vehicle. All of this is explained in the contract that you signed before agreeing to purchase.
5) KASI asked you to come by the office on 4/7 or 4/8 so we could talk face to face and go over everything but you never showed up. We have been known to give people another chance but since you choose not to come in for a face to face talk you will never know if that would of happened in your case.
Sorry you feel that it is KASI fault that you no longer have the vehicle but the truth is:
No Money & No Insurance is the reason and those things are out of our control They are your responsibility and your failure to take care of your business does not mean I can not take care of KASI business. Proper action was taken to protect our property.
Return visit.
#3Author of original report
Sat, April 08, 2017
I was advised by Pattie Williams to come back today between noon and 5pm to speak with her husband about getting my truck back because I had insurance on the vehicle, I arrived at the car lot around 115pm and the gate was locked up and no answer on the phone. And to top it off I see my truck back out with the other 4 vehicles for sale. They are running a scam here, they look for people desperate for a vehicle and take the $1000 downpayment then look for the slightest thing to repo it. Ive bought brand new cars before and was always told hey your insurance is due on such and such date, make sure its paid. Not Kenneths, a phone call while I was at work and no voicemail then the repo man shows up.
